Evening Patient Access Associate - ED Registration

Connecticut Children's Medical Center; Hartford (CT); On-site; USD 36,000 - 48,000; Full time

Job summary

Connecticut Children's Medical Center seeks a Patient Access Associate I for ED admitting and registration. This on-site role handles patient check-in, demographic and insurance verification, co-pay collection and scheduling, ensuring a smooth patient flow in the Emergency Department and hospital outpatient areas.

Responsibilities include registering patients, verifying information, answering calls, and coordinating with care teams, while upholding HIPAA and privacy standards.

Qualifications

• Education: High School Diploma or GED required.
• Experience: 3-5 years directly related customer service experience required.
• HIPAA knowledge and MS Word/Excel proficiency are expected.

Responsibilities

• Greet and register patients and collect accurate demographic, insurance and financial data.
• Verify insurance information and collect patient financial liability.
• Schedule appointments, answer phones and provide front-office support.
• Maintain privacy and HIPAA compliance in all interactions.

Skills

Communication skills

Phone etiquette

HIPAA compliance

Education

High School Diploma or GED

Associate's degree (preferred)

Tools

MS Word

MS Excel

ADT systems

EPIC (preferred)

Job description

Connecticut Children's Medical Center seeks a Patient Access Associate I for ED admitting and registration. This on-site role handles patient check-in, demographic and insurance verification, co-pay collection and scheduling, ensuring a smooth patient flow in the Emergency Department and hospital outpatient areas.

Responsibilities include registering patients, verifying information, answering calls, and coordinating with care teams, while upholding HIPAA and privacy standards.