Patient Access Specialist I: Registration & Insurance

MUSC Health; Winnsboro (SC); On-site; USD 22,000 - 30,000; Full time

Job summary

MUSC Health in Winnsboro, SC, is seeking a Patient Admissions Clerk to process preadmission and admission demographic and insurance data and enter information into the hospital system. This role supports the Patient Admissions Department and ensures policies are followed.

Responsibilities include insurance verification, liaison with financial counselors, and maintaining data quality to support accurate registration and billing. A focus on customer service, accuracy, and teamwork is essential.

Qualifications

• High school diploma with 1 year experience in customer service, health care or a business related field.
• Ability to interpret and apply financial procedures and regulations preferred.
• Previous experience with hospital information systems or word processing preferred.

Responsibilities

• Assist Patient Access Representative I staff, providing guidance on registration procedures, insurance verification, and customer service best practices.
• Serve as a subject matter expert in patient access workflows, policies, and procedures, assisting staff with complex registration issues, insurance inquiries, and patient concerns.
• Coordinate patient flow and scheduling, ensuring efficient and accurate registration, appointment scheduling, and check-in processes.
• Handle escalated patient inquiries, complaints, or issues, resolving conflicts, and providing solutions to enhance patient satisfaction.
• Collaborate with clinical departments, nurses, and physicians to address patient care needs, scheduling conflicts, and improve patient access processes.
• Conduct quality assurance audits, reviewing patient registration data, insurance information, and documentation for accuracy and compliance with regulatory standards.
• Assist with training new staff members, developing training materials, and conducting ongoing education sessions on patient access policies and procedures.
• Monitor KPIs related to patient access metrics, such as registration accuracy, wait times, and patient satisfaction scores.

Skills

Customer service

Healthcare knowledge

Communication skills

Education

High school diploma

Tools

Hospital information systems

Job description

MUSC Health in Winnsboro, SC, is seeking a Patient Admissions Clerk to process preadmission and admission demographic and insurance data and enter information into the hospital system. This role supports the Patient Admissions Department and ensures policies are followed.

Responsibilities include insurance verification, liaison with financial counselors, and maintaining data quality to support accurate registration and billing. A focus on customer service, accuracy, and teamwork is essential.