Patient Access Associate 2 (Medical House Calls Program)

Inova Health System; Fairfax (VA); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Retirement match

Education assistance

Student loan assistance

Mental health support

Paid time off

Parental leave

Job summary

Inova Health System is seeking a dedicated Patient Access Associate 2 to join the Medical House Calls Program at Inova Fairfax Medical Campus. This full-time day shift role (Monday to Friday) involves coordinating patient access, verifying insurance, scheduling, and communicating with patients and staff to ensure smooth visits.

You will work with our team to help patients understand benefits and payments, access appropriate systems, and maintain high accuracy while delivering empathetic service.

Qualifications

• High School diploma or equivalent.
• 1 year of healthcare patient access experience OR 1 year of experience in healthcare revenue cycle OR a Bachelor's degree in lieu of experience.

Responsibilities

• Expresses sincere concern and empathy when dealing with customer complaints.
• Accesses appropriate systems/services to confirm insurance coverage or other means of payment.
• Communicates scheduling changes to patients, staff, physicians and patient representatives in a timely and professional manner.
• Identifies and communicates payroll authorization and referral requirements to patients.
• Explains insurance benefits and patient liability by using appropriate communication methods/styles.
• Reports safety hazards/violations and takes appropriate action to protect the environment and guests until help arrives – if necessary.
• Delivers an acceptable volume of work with high levels of accuracy while improving inefficiencies and minimizing repetitive errors by revising current workflow procedures.
• Recognizes when a problem needs to be elevated for resolution and involves others in the problem solving process when additional input is needed.

Skills

Customer service

Communication

Empathy

Scheduling

Education

High School diploma or equivalent

Bachelor's degree (in lieu of experience)

Job description

Patient Access Associate 2 (Medical House Calls Program)

Job Description

Inova Fairfax Medical Campus is looking for a dedicated Patient Access Associate 2 to join the Medical House Calls Program team at 2700 Prosperity Ave. This role will be Full-time Day shifts Monday to Friday.

Inova is consistently ranked a national healthcare leader in safety, quality and patient experience. We are also proud to be consistently recognized as a top employer in both the D.C. metro area and the nation.

Featured Benefits:

• Committed to Team Member Health:offering medical, dental and vision coverage, and a robust team member wellness program.
• Retirement:Inova matches the first 5% of eligible contributions – starting on your first day.
• Tuition and Student Loan Assistance:offeringup to $5,250 per year in education assistance and up to $10,000 for student loans.
• Mental Health Support:offering all Inova team members, their spouses/partners, and their children 25 mental health coaching or therapy sessions, per person, per year, at no cost.
• Work/Life Balance:offeringpaid time off, paid parental leave.

Patient Access Associate 2 Job Responsibilities:

• Expresses sincere concern and empathy when dealing with customer complaints.
• Accesses appropriate systems/services to confirm insurance coverage or other means of payment.
• Communicates scheduling changes to patients, staff, physicians and patient representatives in a timely and professional manner.
• Identifies and communicates payroll authorization and referral requirements to patients.
• Explains insurance benefits and patient liability by using appropriate communication methods/styles.
• Reports safety hazards/violations and takes appropriate action to protect the environment and guests until help arrives – if necessary.
• Delivers an acceptable volume of work with high levels of accuracy while improving inefficiencies and minimizing repetitive errors by revising current workflow procedures.
• Recognizes when a problem needs to be elevated for resolution and involves others in the problem solving process when additional input is needed.

• Education:High School diploma or equivalent
• Experience: 1 year of healthcare patient access experience OR 1 year of experience in healthcare revenue cycle OR Bachelors degree in lieu of experience

About Us

We are Inova, Northern Virginia’s leading nonprofit healthcare provider. Every day, our 26,000+ team members provide world-class healthcare to the communities we serve. Our people are the reason we're a national leader in healthcare safety, quality and patient experience. And from best-in-class facilities to professional development opportunities, we support them at every step. At Inova, we're constantly striving to be ever better — to shape a more compassionate future for healthcare.

Inova Health is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender identity or expression, marital status, national or ethnic origin, political affiliation, pregnancy (including childbirth, pregnancy-related conditions and lactation), race, religion, sex, sexual orientation, veteran status, genetic information, or any other characteristics protected by law.