Patient Access Specialist — Healthcare Scheduling

Treatment Centers Hold Co, LLC; United States; On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

PTO

401K with match

CE allowance

Life Insurance

Disability Insurance

Maternity/Paternity leave

Mental Health day

Calm subscription

Job summary

Crossroads Treatment Centers is seeking a Patient Access Specialist to join our outpatient team. You will handle incoming calls, respond to patient inquiries, and help schedule visits across clinics using multiple EMR systems.

The role emphasizes exceptional customer service, supports questions about programs, and may include additional duties as directed. This position offers training, competitive benefits, and the chance to contribute to our mission of accessible, high-quality MAT care.

Qualifications

• High School Diploma or GED required.
• Customer service in a fast-paced environment preferred.
• Healthcare or addiction medicine experience preferred.
• Lived addiction experience is a plus.

Responsibilities

• Answer incoming and returning calls.
• Respond quickly to patient inquiries.
• Schedule/reschedule patients across clinics using EMR systems.
• Demonstrate exemplary customer service.
• Answer basic patient questions and provide program information.
• Assist with other duties as directed.

Skills

Customer Service

Healthcare experience

Call center experience

Lived Addiction experience

Education

High School Diploma or GED

Job description

Crossroads Treatment Centers is seeking a Patient Access Specialist to join our outpatient team. You will handle incoming calls, respond to patient inquiries, and help schedule visits across clinics using multiple EMR systems.

The role emphasizes exceptional customer service, supports questions about programs, and may include additional duties as directed. This position offers training, competitive benefits, and the chance to contribute to our mission of accessible, high-quality MAT care.