Patient Access & Scheduling Specialist

Liberty Resources, Inc.; City of Syracuse (NY); On-site; USD 26,000 - 37,000; Full time

Benefits offered by this job

Collaborative team atmosphere

Paid Time Off

Family-friendly workplace

Medical/Dental/Vision coverage

401(k) retirement plan

Continuing education opportunities

Job summary

Liberty Resources Integrated Health Care is seeking a Patient Access Representative to perform a variety of customer service functions, primarily phone work, to support clinic operations. The role supports both clinical and administrative teams, offering a collaborative environment and opportunities for growth within a diverse, inclusive workplace.

Ideal candidates will be detail-oriented, proficient with EMR, and capable of scheduling, collecting payments, and coordinating with care teams to

Qualifications

• One year of college/technical school or a high school diploma (equivalent) with one year of relevant experience.
• Strong organizational skills and attention to detail are essential.
• Excellent oral and written communication skills are required.
• Experience using an electronic medical record (EMR) system is preferred.

Responsibilities

• Answer phone calls and route messages to care team members in a timely manner.
• Schedule appointments for MDs, NPs, therapists, nurses, and related services; contact clients to reschedule as needed.
• Perform patient registration with demographic, insurance, and check-in details and EMR documentation.
• Collect and process co-pays and provide receipts.
• Handle mail, faxes, copies, and basic printer/copier troubleshooting as requested.

Skills

Organizational skills

Communication skills

EMR proficiency

Medical terminology

Education

High school diploma or equivalent with 1 year of relevant experience

Job description

Liberty Resources Integrated Health Care is seeking a Patient Access Representative to perform a variety of customer service functions, primarily phone work, to support clinic operations. The role supports both clinical and administrative teams, offering a collaborative environment and opportunities for growth within a diverse, inclusive workplace.

Ideal candidates will be detail-oriented, proficient with EMR, and capable of scheduling, collecting payments, and coordinating with care teams to