Patient Access Specialist FT Days

Complete Care ER; Lubbock (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

Complete Care ER in Lubbock, TX is seeking a Patient Access Specialist to greet patients, handle registration, verify insurance, and support seamless access to care. This full-time day-shift role runs 7am–7pm and offers competitive pay and opportunities for growth.

Join a team that values collaboration, patient-centered service, and professional development, including tuition reimbursement and flexible scheduling. Prior medical office experience and AHA BLS within 60 days are preferred.

Qualifications

• 1–2 years of medical insurance verification experience.
• 2–3 years of customer service experience in the medical field.
• BLS certification through the American Heart Association within 60 days from start date.
• High School Diploma or GED required.

Responsibilities

• Greet and assist patients in-person and over the phone, handling registration and inquiries.
• Verify patient insurance and demographic information accurately.
• Provide strong phone and verbal communication with active listening.
• Collect necessary paperwork and coordinate with departments for patient care.
• Provide excellent customer service and resolve patient questions or issues.

Skills

Medical Insurance verification

Customer Service

Verbal communication

Active listening

Education

High School Diploma or GED

Tools

MS Office Suite

EMR/EPM systems

Job description

Patient Access Specialist Full-Time Days

Position: Patient Access Specialist
Location:Lubbock,TX
Job Type: Day Shift7am -7pm

Patient Access Specialist – Join Our Growing Team and Make a Difference!

The Patient Access Specialist serves as the first point of contact for our patients, ensuring a smooth and efficient process from appointment scheduling to insurance verification. This is a crucial role in ensuring patients have the information and support they need to access care seamlessly.

About us

At Complete Care-Star ER, we are committed to providing high-quality, compassionate healthcare to our patients. We believe that every role, no matter how behind-the-scenes, plays an essential part in helping us deliver the best care possible. We are currently looking for a compassionate and detail-oriented Patient Access Specialist to join our dynamic team!

Why you’ll love working with us:

• Competitive pay
• Opportunities for career growth and continuing education (tuition reimbursement)
• Generous paid time off and flexible scheduling
• A supportive, collaborative, and positive work culture
• Free Emergency Care at any of our Complete Care locations

What you’ll be doing:

• Greet and assist patients both in-person and over the phone, registration, and inquiries.
• Verify patient insurance and demographic information accurately.
• Provide strong phone and verbal communication skills along with active listening.
• Collect necessary paperwork and coordinate with various departments for patient care.
• Provide excellent customer service and resolve patient questions or issues.

What we’re looking for:

• 1-2 years of Medical Insurance verification experience required.
• 2-3 years of Customer Service experience in the medical field required.
• BLS certification through the American Heart Association is required within sixty (60) days from start date.
• High School Diploma or GED required.
• Experience with MS Office, EMR/EPM systems.
• MUST be flexible with schedule; including day, evening, weekend hours, and holidays per facility needs.
• Must be legally authorized to work in the United States.

Why Work with Us?
At Complete Care, our employees are our greatest asset. We are committed to a culture of collaboration, respect, and innovation. You'll work with a compassionate team of professionals who share your passion for making a difference.