Patient Access Specialist — Flexible Hours and Tuition

Complete Care ER; Lubbock (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

Complete Care ER in Lubbock, TX is seeking a Patient Access Specialist to greet patients, handle registration, verify insurance, and support seamless access to care. This full-time day-shift role runs 7am–7pm and offers competitive pay and opportunities for growth.

Join a team that values collaboration, patient-centered service, and professional development, including tuition reimbursement and flexible scheduling. Prior medical office experience and AHA BLS within 60 days are preferred.

Qualifications

• 1–2 years of medical insurance verification experience.
• 2–3 years of customer service experience in the medical field.
• BLS certification through the American Heart Association within 60 days from start date.
• High School Diploma or GED required.

Responsibilities

• Greet and assist patients in-person and over the phone, handling registration and inquiries.
• Verify patient insurance and demographic information accurately.
• Provide strong phone and verbal communication with active listening.
• Collect necessary paperwork and coordinate with departments for patient care.
• Provide excellent customer service and resolve patient questions or issues.

Skills

Medical Insurance verification

Customer Service

Verbal communication

Active listening

Education

High School Diploma or GED

Tools

MS Office Suite

EMR/EPM systems

Job description

Complete Care ER in Lubbock, TX is seeking a Patient Access Specialist to greet patients, handle registration, verify insurance, and support seamless access to care. This full-time day-shift role runs 7am–7pm and offers competitive pay and opportunities for growth.

Join a team that values collaboration, patient-centered service, and professional development, including tuition reimbursement and flexible scheduling. Prior medical office experience and AHA BLS within 60 days are preferred.