Patient Access Specialist – Frontline Registration

RCM Holdco; Saint George (UT); On-site; USD 22,000 - 29,000; Full time

Job summary

R1 is hiring a Patient Registration Representative in Utah to be the first point of contact for patients, ensuring fast, compassionate access to care at Intermountain St. George Hospital and IHC Hurricane ER.

This on-site role supports patient check-in and accurate data collection. As part of the front-line healthcare team, you will interact across systems, assist with demographics and co-pays, and help streamline patient flow alongside clinicians and support staff.

Qualifications

• Exceptional customer service experience and interpersonal skills.
• Strong composure and professionalism in a fast-paced environment.
• Ability to multitask and prioritize quickly with high attention to detail.
• Comfortable with shifting priorities based on patient needs.
• Experience with patient access, medical registration, insurance verification, or front desk is a plus (but not required).
• Background check, drug test, and vaccination requirements may apply.

Responsibilities

• Provide exceptional customer service and assist patients and families with the check-in process working across multiple computer systems to register patients efficiently.
• Answer phones and gather accurate patient information quickly in a fast-paced environment.
• Support timely access to care by minimizing delays in registration and answer questions with confidence, clarity, and compassion.
• Build trust with patients during moments when they may be ill, anxious, confused, or overwhelmed.
• Navigate diverse insurance plans and coverage details, enter demographics and medical data, collect co-pays and provide cost estimates when applicable.
• Collaborate with nurses, physicians, and care teams to ensure smooth patient flow.

Skills

Customer service

Communication

Multitasking

Attention to detail

Professionalism

Education

High School Diploma or GED

Job description

R1 is hiring a Patient Registration Representative in Utah to be the first point of contact for patients, ensuring fast, compassionate access to care at Intermountain St. George Hospital and IHC Hurricane ER.

This on-site role supports patient check-in and accurate data collection. As part of the front-line healthcare team, you will interact across systems, assist with demographics and co-pays, and help streamline patient flow alongside clinicians and support staff.