Patient Access Specialist - Compassionate Frontline Care

R1 RCM; Heber (UT); On-site; USD 22,000 - 29,000; Part time

Benefits offered by this job

Competitive benefits package

Job summary

R1 RCM Inc. seeks a Customer Service Representative - Patient Registration at Intermountain Heber Valley Hospital in Utah.

This Part-time PRN role requires a minimum of 48 hours per month and 24 hours on call to ensure access to care. You will be the first contact for patients, guiding them through the check-in process, collecting demographics and insurance details, and coordinating with care teams to support patient flow.

Qualifications

• Exceptional customer service experience, communication and interpersonal skills.
• Strong composure and professionalism in a fast-paced environment.
• Ability to multitask and prioritize quickly with high attention to detail.
• Comfortable with shifting priorities based on patient needs.
• Experience with patient access, medical registration, insurance verification, or front desk is a plus (but not required).

Responsibilities

• Provide exceptional customer service and assist patients and families with the check-in process working across multiple computer systems to register patients efficiently
• Answer phones and gather accurate patient information quickly in a fast-paced environment
• Support timely access to care by minimizing delays in registration and answer questions with confidence, clarity, and compassion
• Build trust with patients during moments when they may be ill, anxious, confused, or overwhelmed
• Navigate diverse insurance plans and coverage details, enter demographics and medical data, collect co-pays and provide cost estimates when applicable
• Collaborate with nurses, physicians, and care teams to ensure smooth patient flow
• No healthcare background? No problem. We’ll train you every step of the way—and this role is a fantastic launchpad for a growing healthcare career.

Skills

Exceptional customer service

Strong communication

Interpersonal skills

Multitasking

Education

High School Diploma or GED

Job description

R1 RCM Inc. seeks a Customer Service Representative - Patient Registration at Intermountain Heber Valley Hospital in Utah.

This Part-time PRN role requires a minimum of 48 hours per month and 24 hours on call to ensure access to care. You will be the first contact for patients, guiding them through the check-in process, collecting demographics and insurance details, and coordinating with care teams to support patient flow.