Onsite Patient Registration Specialist - Frontline Care

R1 RCM, Inc.; Saint George (UT); Sur place; USD 22 000 - 33 000; Plein temps

Résumé du poste

R1 RCM, Inc. is seeking a Patient Registration Representative for on-site roles at Intermountain St. George Hospital and IHC Hurricane ER.

You will be the first point of contact, ensuring fast, compassionate access to care across multiple systems. The role is a frontline healthcare customer service position with impact on patient experience and revenue cycle. Responsibilities include greeting patients, collecting information, verifying insurance, and assisting with cost estimates, while

Qualifications

• Exceptional customer service experience.
• Strong composure in a fast-paced environment.
• Ability to multitask and prioritize quickly with high attention to detail.
• Comfortable with shifting priorities based on patient needs.
• Experience with patient access, medical registration, insurance verification, or front desk is a plus (but not required).
• High School Diploma or GED.
• Ability to pass background check, drug test, and meet vaccination requirements.

Responsabilités

• Provide exceptional customer service and assist patients and families with the check-in process across multiple computer systems to register patients efficiently.
• Answer phones and gather accurate patient information quickly in a fast-paced environment.
• Support timely access to care by minimizing delays in registration and answering questions with confidence, clarity, and compassion.
• Build trust with patients during moments when they may be ill, anxious, confused, or overwhelmed.
• Navigate diverse insurance plans and coverage details, enter demographics and medical data, collect co-pays and provide cost estimates when applicable.
• Collaborate with nurses, physicians, and care teams to ensure smooth patient flow.

Connaissances

Customer service

Communication skills

Interpersonal skills

Multitasking

Attention to detail

Healthcare registration

Insurance verification

Formation

High School Diploma or GED

Description du poste

R1 RCM, Inc. is seeking a Patient Registration Representative for on-site roles at Intermountain St. George Hospital and IHC Hurricane ER.

You will be the first point of contact, ensuring fast, compassionate access to care across multiple systems. The role is a frontline healthcare customer service position with impact on patient experience and revenue cycle. Responsibilities include greeting patients, collecting information, verifying insurance, and assisting with cost estimates, while