Frontline Patient Access & Registration Specialist

RCM Holdco; Salt Lake City (UT); On-site; USD 22,000 - 29,000; Full time

Job summary

R1 is seeking a Patient Service Registration Representative in Salt Lake City, onsite at Intermountain Primary Children’s Hospital. You will be the first point of contact for patients, ensuring fast, compassionate access to care while handling multiple systems and ensuring accurate information.

You will support registration, verify insurance, collect co-pays, and help minimize delays. This role emphasizes empathy, accuracy, and teamwork within a fast-paced hospital environment.

Qualifications

• Exceptional customer service experience, communication and interpersonal skills.
• Strong composure and professionalism in a fast-paced environment.
• Ability to multitask and prioritize quickly with high attention to detail.
• Comfortable with shifting priorities based on patient needs.
• Experience with patient access, medical registration, insurance verification, or front desk is a plus (but not required).
• High School Diploma or GED.
• Ability to pass background check, drug test, and meet vaccination requirements.

Responsibilities

• Provide exceptional customer service and assist patients and families with the check‑in process working across multiple computer systems to register patients efficiently.
• Answer phones and gather accurate patient information quickly in a fast‑paced environment.
• Support timely access to care by minimizing delays in registration and answer questions with confidence, clarity, and compassion.
• Build trust with patients during moments when they may be ill, anxious, confused, or overwhelmed.
• Navigate diverse insurance plans and coverage details, enter demographics and medical data, collect co‑pays and provide cost estimates when applicable.
• Collaborate with nurses, physicians, and care teams to ensure smooth patient flow.

Skills

Customer service

Communication

Multitasking

Attention to detail

Interpersonal skills

Education

High School Diploma

Job description

R1 is seeking a Patient Service Registration Representative in Salt Lake City, onsite at Intermountain Primary Children’s Hospital. You will be the first point of contact for patients, ensuring fast, compassionate access to care while handling multiple systems and ensuring accurate information.

You will support registration, verify insurance, collect co-pays, and help minimize delays. This role emphasizes empathy, accuracy, and teamwork within a fast-paced hospital environment.