Patient Access Specialist – Frontline Care & Scheduling

sanford; Sioux Falls (SD); On-site; USD 22,000 - 32,000; Full time

Job summary

Sanford Health in Sioux Falls seeks a Patient Access Representative to provide outstanding service as the first point of contact. You will greet patients, verify demographics, collect co-pays, and route documents, creating a welcoming, accurate intake experience in-clinic or over the phone.

The role includes coordinating with nursing staff to schedule appointments, obtain referrals, and assist with pre-authorizations. Prior medical office experience and strong customer service are required.

Qualifications

• High school diploma or equivalent preferred.
• At least one year of experience in a medical office is preferred; customer service skills are essential.
• BLS may be required for certain locations.

Responsibilities

• Greet patients, verify demographics, and register them.
• Coordinate scheduling with nurses and providers; handle referrals and pre-authorizations.
• Manage payments, co-pays, and financial arrangements.
• Answer multi-line phone system and assist with queue and chart preparation.

Skills

Customer service

Communication

Attention to detail

Education

High School Diploma or equivalent

Job description

Sanford Health in Sioux Falls seeks a Patient Access Representative to provide outstanding service as the first point of contact. You will greet patients, verify demographics, collect co-pays, and route documents, creating a welcoming, accurate intake experience in-clinic or over the phone.

The role includes coordinating with nursing staff to schedule appointments, obtain referrals, and assist with pre-authorizations. Prior medical office experience and strong customer service are required.