Patient Access Specialist - Front-End Care Expert

Nebraska Orthopaedic Hospital; United States; On-site; USD 25,000 - 30,000; Full time

Job summary

OrthoNebraska is hiring a Patient Access Representative to deliver exceptional front-desk service. You will preregister patient charts, verify insurance, collect copayments, and schedule appointments with patient convenience in mind.

The role requires a welcoming, empathetic, and professional attitude, strong communication, and the ability to work in a fast-paced healthcare environment. Ideal candidates will have a high school diploma or equivalent and 2+ years in customer service, with

Qualifications

• Understanding the revenue cycle is preferred.
• Proficient with the use of an Electronic Medical Record and/or background using computer software in the workplace.
• Interpersonal skills required: welcoming, customer-service focus, empathetic, positive and professional image, team player, strong communication, critical thinking, adaptability, and flexibility.

Responsibilities

• Always provide exceptional customer service by placing the patients’ needs above all else.
• Preregistration of patient charts and accurate data entry.
• Insurance verification for eligibility.
• Collect copayments and patient balances professionally.
• Schedule appointments with patient convenience in mind.
• Maintain confidentiality and respect patient rights.
• Attend team meetings as required.

Skills

Interpersonal skills

Communication skills

Empathetic

Team player

Adaptability

Flexibility

Education

High School diploma or equivalent

Job description

OrthoNebraska is hiring a Patient Access Representative to deliver exceptional front-desk service. You will preregister patient charts, verify insurance, collect copayments, and schedule appointments with patient convenience in mind.

The role requires a welcoming, empathetic, and professional attitude, strong communication, and the ability to work in a fast-paced healthcare environment. Ideal candidates will have a high school diploma or equivalent and 2+ years in customer service, with