Patient Access & Scheduling Specialist

OrthoNebraska; Omaha, Northern (NE, KY); Hybrid; USD 36,000 - 48,000; Full time

Job summary

OrthoNebraska is seeking a Patient Access Representative to be the first impression for patients. The role involves accurate entry of patient information, insurance verification, scheduling appointments, and collecting upfront payments in a fast-paced healthcare environment.

Required is a high school diploma and 2+ years of customer service experience; healthcare experience is preferred. Proficiency with EMR systems and strong communication skills are essential.

Qualifications

• High School diploma or equivalent.
• 2+ years customer service experience.
• Healthcare or medical office experience preferred.

Responsibilities

• Provide exceptional customer service by prioritizing patient needs.
• Verify insurance eligibility and preregister patients.
• Schedule appointments with patient convenience in mind.
• Collect copayments and patient balances.
• Enter patient demographics into the EMR accurately.
• Assist patients with wayfinding and paperwork.

Skills

Customer service

Interpersonal skills

Communication

Education

High school diploma

Tools

EMR software

Job description

OrthoNebraska is seeking a Patient Access Representative to be the first impression for patients. The role involves accurate entry of patient information, insurance verification, scheduling appointments, and collecting upfront payments in a fast-paced healthcare environment.

Required is a high school diploma and 2+ years of customer service experience; healthcare experience is preferred. Proficiency with EMR systems and strong communication skills are essential.