Patient Access Representative - Casual

Nebraska Orthopaedic Hospital; Elkhorn (WI); On-site; USD 22,000 - 30,000; Full time

Job summary

OrthoNebraska is hiring a Patient Access Representative to be the first point of contact for patients, providing exceptional service in a fast-paced environment. Responsibilities include accurate data entry, insurance verification, scheduling, and collecting upfront payments.

The role requires a high school diploma and 2+ years in customer service, with healthcare experience preferred. Strong communication, confidentiality, and teamwork are essential in this position.

Qualifications

• 2+ years of customer service experience required.
• 2+ years healthcare experience preferred.
• Experience in a fast-paced environment preferred.

Responsibilities

• Provide exceptional customer service to patients.
• Verify insurance eligibility.
• Pre-register patient charts.
• Collect copayments and patient balances.
• Enter patient demographics and insurance information into the EMR.
• Schedule appointments.
• Assist patients with wayfinding and paperwork.
• Maintain confidentiality and patient rights.
• Attend team meetings and comply with safety requirements.

Skills

Customer service

Interpersonal skills

Communication

Team player

Critical thinking

Adaptability

Flexibility

Professionalism

Education

High School diploma or equivalent

Tools

EMR

Job description

OrthoNebraska creates the inspired healthcare experience all people deserve by giving people a direct path to personalized care and life-enhancing outcomes. With a focus on safety and people, we set the bar high in providing high-quality care with an unmatched experience. Our team members are critical to our success and growth and are rewarded for their dedication and hard work. IF this sounds like the type of team and environment you want to be a part of

Position Summary

The Patient Access Representative serves as the patient’s first impression of OrthoNebraska. We are looking for an individual who can provide top-notch service, in a fast-paced environment and exceed the expectations of our patients. Some primary functions of this role include, but are not limited to, accurate entry of patient information into the chart, insurance verification, scheduling future appointments and the collection of upfront payments.

Education

High School diploma or equivalent required.

Experience

• 2+ years of customer service-related experience, required.
• 2+ years prior healthcare experience, preferred.
• 2+ years experience working in a fast-paced environment preferred.

Knowledge/Skills/Abilities

• Understanding the revenue cycle is preferred.
• Proficient with the use of an Electronic Medical Record and/or a background utilizing computer software programs in the workplace.
• Interpersonal skills required for this role include welcoming personality, customer service focus, empathetic, positive and professional image, team player, strong communication skills, critical thinking skills, adaptability, and flexibility.

Essential Job Functions

• Always provide exceptional customer service by placing the patients’ needs above all else.
• Utilization of multiple computer software programs, simultaneously.
• Preregistration of patient charts, prior to service
• Insurance verification for eligibility
• Collect copayments and patient balance payments, in a professional manner.
• Enter patient demographic and insurance information into the Electronical Medical Record efficiently and accurately
• Check in patient in an efficient, complete, and personalized manner.
• Schedule appointments accurately with patient convenience as a priority.
• Leave a lasting impression that differentiates OrthoNebraska from other organizations.
• Assist patients with wayfinding within our campus.
• Assist patients with paperwork, when necessary.
• Maintain confidentiality and demonstrate respect for patient rights.
• Regularly attend and actively participate in team meetings, which may be held outside of normal business hours.
• Comply with safety activities, policies and procedures and regulatory requirements such as OSHA and The Joint Commission.
• Team member is responsible for all other duties as assigned.

Physical requirements

This position is classified as Sedentary Work in the Dictionary of Occupational Titles, requiring the exertion of up to 10 pounds of force occasionally) up to (33% of the time) and/or a negligible amount of force frequently (33%-66% of the time) to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time but may involve walking or standing for brief periods of time.

Must be able to pass background check. We also conduct pre-employment physical and drug testing. Any job offer will be contingent upon successful completion of a pre-employment physical with a drug screen, background check and obtaining active licensures per job requirements.

OrthoNebraska creates the inspired healthcare experience all people deserve by giving a direct path to personalized care and life-enhancing outcomes. Routinely recognized as one of Omaha's top employers, OrthoNebraska is all about people. Our approach is grounded in collaboration. This means the physician, care team, support staff, patient, and caregivers work together to get patients back to what they love. Join the OrthoNebraska team, and work in a place where your ideas are celebrated and you have room to make your career journey your own.