Patient Access Specialist | Front Desk & Scheduling

Geisinger; Wilkes-Barre (Luzerne County); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Full benefits from day one

401(k) plan

Paid time off

Job summary

Geisinger in Wilkes-Barre, PA seeks a front desk/office assistant to greet patients, register and verify demographics, and support check-out and appointment scheduling. You will process insurance responses, explain financial obligations, and maintain HIPAA privacy while handling multiple queues and referrals.

The role emphasizes accuracy, customer service, and teamwork in a fast-paced office environment with opportunities for growth and ongoing training.

Qualifications

• High school diploma or GED required.
• Minimum 1 year related work experience preferred.
• HIPAA privacy awareness and patient confidentiality required.

Responsibilities

• Greet and register incoming patients and verify demographics.
• Assist with patient check-in and check-out and schedule follow-up appointments.
• Read and interpret insurance responses; assign primary/secondary/tertiary coverage as appropriate.
• Explain financial obligations to patients and collect fees at time of service.
• Process regulatory forms and maintain HIPAA privacy standards.
• Coordinate referrals and pre-certifications at point of encounter.
• Maintain patient recall and reschedule lists and manage queues for timely resolution.

Education

High School Diploma or GED

Job description

Geisinger in Wilkes-Barre, PA seeks a front desk/office assistant to greet patients, register and verify demographics, and support check-out and appointment scheduling. You will process insurance responses, explain financial obligations, and maintain HIPAA privacy while handling multiple queues and referrals.

The role emphasizes accuracy, customer service, and teamwork in a fast-paced office environment with opportunities for growth and ongoing training.