Patient Access & Billing Specialist

Geisinger; Scranton (Lackawanna County); On-site; USD 37,000 - 48,000; Full time

Benefits offered by this job

Full benefits from day one

Tuition reimbursement

401(k) plan

Generous PTO

Wellness program

Parental leave

EAP

Flexible spending accounts

Life insurance

Disability insurance

Job summary

Geisinger is seeking a dedicated front desk professional to support patient access operations in Scranton. Responsibilities include checking in patients, verifying demographics, and communicating wait times and necessary changes to patients.

The role requires interpreting insurance responses, assigning correct coverage levels, obtaining signatures, explaining financial obligations, and scheduling follow-up appointments and referrals as needed. Training opportunities are available.

Responsibilities

• Check in patients and verify demographics.
• Explain insurance responses and assign primary/secondary/tertiary coverage.
• Explain financial obligations and collect fees at time of service.
• Complete regulatory forms and ensure privacy and confidentiality.
• Schedule follow-up appointments and referrals as needed.
• Process messages regarding appointments, referrals, prescriptions, and complaints.
• Post cash and ensure timely accounting per department guidelines.

Job description

Geisinger is seeking a dedicated front desk professional to support patient access operations in Scranton. Responsibilities include checking in patients, verifying demographics, and communicating wait times and necessary changes to patients.

The role requires interpreting insurance responses, assigning correct coverage levels, obtaining signatures, explaining financial obligations, and scheduling follow-up appointments and referrals as needed. Training opportunities are available.