Patient Access Specialist | Front Desk & Scheduling

Excelsiorwellness; Spokane (WA); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Retirement with employer match

Generous PTO

11 paid holidays

Job summary

Excelsior Wellness is seeking a friendly Front Desk Associate to support clinic operations by managing patient interactions, scheduling appointments, and coordinating with providers. The ideal candidate brings strong customer service experience, multitasking skills, and a professional demeanor to contribute to a welcoming, efficient care environment and smooth daily workflows.

This role emphasizes accurate scheduling, insurance verification, and courteous communication as part of a team

Qualifications

• High school diploma or equivalent; associate degree preferred.
• Experience in healthcare operations, patient scheduling, insurance processes, or similar administrative functions.
• Strong ability to work independently, multitask, and communicate effectively with a wide range of individuals.
• Successful completion of a criminal background check.
• Valid state driver’s license.

Responsibilities

• Answering incoming calls and providing timely assistance to patients.
• Reviewing provider schedules and ensuring accuracy.
• Managing work queues and routing items appropriately.
• Collecting co-payments and maintaining an accurate cash drawer.
• Opening, sorting, and distributing mail.
• Scheduling patient appointments and coordinating follow-up care.
• Registering patients in the EHR system.
• Processing and managing internal referrals.
• Checking patients in and out for appointments.
• Supporting providers with follow-up phone calls, letters, and documentation needs.
• Scanning and indexing documents into the EHR.
• Monitoring emergency room notifications and ensuring appropriate staff are alerted.
• Verifying patient insurance eligibility and updating records.

Skills

Healthcare operations

Patient scheduling

Insurance processes

Multitasking

Communication skills

Independent work

Criminal background check

Driver's license

Education

High school diploma or equivalent

Associate degree (preferred)

Job description

Excelsior Wellness is seeking a friendly Front Desk Associate to support clinic operations by managing patient interactions, scheduling appointments, and coordinating with providers. The ideal candidate brings strong customer service experience, multitasking skills, and a professional demeanor to contribute to a welcoming, efficient care environment and smooth daily workflows.

This role emphasizes accurate scheduling, insurance verification, and courteous communication as part of a team