Patient Access Specialist: Front Desk & Scheduling

Park West Health System,Inc.; Baltimore (MD); On-site; USD 36,000 - 54,000; Full time

Job summary

Park West Health System, Inc. is seeking a Patient Access Representative to be the first point of contact for patients, handling registration, scheduling, and front-office duties with professionalism.

This role supports daily clinic operations by maintaining provider schedules and assisting patients with questions while ensuring accuracy and confidentiality. You will manage demographic and insurance data entry, coordinate appointment logistics, and facilitate clear communication between patients

Qualifications

• High school diploma or equivalent required.
• Minimum of two (2) years of clerical or front-office experience in a medical or dental setting preferred.
• Bilingual (e.g., English/Spanish) preferred.
• Proficiency with Windows-based computer systems and database programs.
• Experience using electronic medical record (EMR) systems for scheduling and patient registration preferred.

Responsibilities

• Serve as the first point of contact by answering incoming calls and greeting patients, addressing questions and concerns with professionalism and courtesy.
• Accurately enter and update patient demographic, insurance, and scheduling information in the electronic system on a daily basis.
• Schedule, reschedule, and confirm appointments, including follow-ups, call-ins, and walk-ins, and provide appointment reminders to patients.
• Maintain provider schedules and distribute daily schedules to providers and clinical support staff.
• Assist patients with basic insurance or billing inquiries and route more complex issues to the appropriate staff member.
• Maintain adequate supplies of registration forms and ensure the front-office area remains clean, organized, and professional.
• Communicate clearly and accurately when transcribing or relaying verbal information received by phone or in person.
• Maintains daily transaction log; reconciliation of cash/credit card payments.

Skills

Customer service

EMR proficiency

Data entry

Multitasking

Communication

Education

High school diploma

Tools

Athena One

EMR software

Job description

Park West Health System, Inc. is seeking a Patient Access Representative to be the first point of contact for patients, handling registration, scheduling, and front-office duties with professionalism.

This role supports daily clinic operations by maintaining provider schedules and assisting patients with questions while ensuring accuracy and confidentiality. You will manage demographic and insurance data entry, coordinate appointment logistics, and facilitate clear communication between patients