Patient Access

Excelsiorwellness; Spokane (WA); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Retirement with employer match

Generous PTO

11 paid holidays

Job summary

Excelsior Wellness is seeking a friendly Front Desk Associate to support clinic operations by managing patient interactions, scheduling appointments, and coordinating with providers. The ideal candidate brings strong customer service experience, multitasking skills, and a professional demeanor to contribute to a welcoming, efficient care environment and smooth daily workflows.

This role emphasizes accurate scheduling, insurance verification, and courteous communication as part of a team

Qualifications

• High school diploma or equivalent; associate degree preferred.
• Experience in healthcare operations, patient scheduling, insurance processes, or similar administrative functions.
• Strong ability to work independently, multitask, and communicate effectively with a wide range of individuals.
• Successful completion of a criminal background check.
• Valid state driver’s license.

Responsibilities

• Answering incoming calls and providing timely assistance to patients.
• Reviewing provider schedules and ensuring accuracy.
• Managing work queues and routing items appropriately.
• Collecting co-payments and maintaining an accurate cash drawer.
• Opening, sorting, and distributing mail.
• Scheduling patient appointments and coordinating follow-up care.
• Registering patients in the EHR system.
• Processing and managing internal referrals.
• Checking patients in and out for appointments.
• Supporting providers with follow-up phone calls, letters, and documentation needs.
• Scanning and indexing documents into the EHR.
• Monitoring emergency room notifications and ensuring appropriate staff are alerted.
• Verifying patient insurance eligibility and updating records.

Skills

Healthcare operations

Patient scheduling

Insurance processes

Multitasking

Communication skills

Independent work

Criminal background check

Driver's license

Education

High school diploma or equivalent

Associate degree (preferred)

Job description

Excelsior Wellness is seeking a skilled, customer-focused Front Desk Associate to support our team. The ideal candidate will bring strong customer service expertise, a positive and professional demeanor, and excellent multitasking skills. This role plays a critical part in supporting clinic operations by managing client interactions, ensuring smooth daily workflows, and contributing to a welcoming, safe, and efficient care environment.

Key Responsibilities

Daily Duties Include:

• Answering incoming calls and providing timely assistance to patients.
• Reviewing provider schedules and ensuring accuracy.
• Managing work queues and routing items appropriately.
• Collecting co‑payments and maintaining an accurate cash drawer.
• Opening, sorting, and distributing mail.
• Scheduling patient appointments and coordinating follow-up care.
• Registering patients in the Electronic Health Record (EHR) system.
• Processing and managing internal referrals.
• Checking patients in and out for appointments.
• Supporting providers with follow-up phone calls, letters, and documentation needs.
• Scanning and indexing documents into the EHR.
• Monitoring emergency room notifications and ensuring appropriate staff are alerted.
• Verifying patient insurance eligibility and updating records.

Required Qualifications

• High school diploma or equivalent; an associate degree in a healthcare or business-related field is preferred.
• Experience in healthcare operations, patient scheduling, insurance processes, or similar administrative functions.
• Strong ability to work independently, multitask, and communicate effectively with a wide range of individuals.
• Successful completion of a criminal background check.
• Valid state driver’s license.

Benefit

Excelsior Wellness offers comprehensive medical (Providence + Cigna), dental (Lincoln), and vision (VSP) insurance packages.

• Employee insurance packages range from a $0 to $75 monthly premium.
• Medical coverage responsible deductibles ranges from $250 to $500/Annually
• Excelsior Wellness employees typically save $1,200 to $8,700 annually on premiums and $1,250 to $6,000 on deductible expenses compared to other regional employers.

But our commitment to your well-being doesn't stop there. We provide a range of additional benefits, including retirement with employer match, employer-paid life insurance, generous PTO, 11 paid holidays, free access to learning platforms, employer-paid licensing fees applicable to your role, professional development courses, and more.

At Excelsior Wellness Center, we’re dedicated to providing our employees with the resources they need to succeed—both in their careers and in life. If you’re ready to make a meaningful impact, we invite you to apply and join us in our mission to promote holistic mental health for youth and families.

Visit our website at Excelsior Wellness to learn more about us.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.