Patient Access Specialist — Front Desk & Scheduling

Good Samaritan Society; Sioux Falls, Northern (SD, KY); Hybrid; USD 22,000 - 32,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k) retirement plan

Generous time off

Job summary

Sanford Health in Sioux Falls, SD seeks a Patient Access Representative to deliver exceptional patient service as the first point of contact in clinics and on the phone. You will help create a welcoming, accurate registration experience and support financial interactions with patients.

You will work with Registration, Scheduling, and various departments to coordinate visits, manage referrals, and assist with telemedicine and chart coordination.

Qualifications

• High school diploma or equivalent preferred; post-secondary education helpful.
• One year of work experience, preferably in a medical office setting.
• Medical terminology helpful; customer service skills essential.
• May require BLS for certain locations and/or settings.

Responsibilities

• Greet patients and verifies demographics.
• Creating, scanning & routing documents or electronic forms.
• Inform patients what the document is & capture signatures on necessary paperwork.
• Establishes and assigns financial responsibility and assists with arrangements while adhering to policies.
• Collects co-payments, pre-payments, and payments on account balances.
• May work through the registration work queue to address and resolve registration errors or denied insurance claims.
• Work with nursing team & providers to coordinate & schedule appointments.
• Obtain and coordinate referrals & conduct pre-authorization.
• Arrange interpreter services.
• Check patients in/out.
• Operate multi-line phone.
• May resolve work queue issues, manage recall and waitlists, & serve as switchboard operator.

Skills

Customer service

Medical terminology

Communication

Education

High school diploma

Post-secondary education

Job description

Sanford Health in Sioux Falls, SD seeks a Patient Access Representative to deliver exceptional patient service as the first point of contact in clinics and on the phone. You will help create a welcoming, accurate registration experience and support financial interactions with patients.

You will work with Registration, Scheduling, and various departments to coordinate visits, manage referrals, and assist with telemedicine and chart coordination.