Patient Experience Specialist - Public Health Front Desk

Georgia Department of Public Health; Georgia; On-site; USD 36,000 - 42,000; Full time

Job summary

DeKalb Public Health seeks an Hourly Customer Service Representative to greet patients, answer calls, register patients, verify insurance, and schedule appointments at the T.O. Vinson Health Center.

You will support HIPAA compliance, maintain confidentiality, and provide culturally sensitive service to diverse communities, including HIV-related care navigation and patient retention efforts.

Qualifications

• Requires high school diploma or GED.
• Strong customer service and communication skills.
• Ability to handle confidential information with HIPAA compliance.

Responsibilities

• Greet patients and visitors at the front desk.
• Answer calls, respond to emails, and explain clinic services.
• Register patients and verify insurance eligibility in EMR.
• Schedule and reschedule appointments and manage records in EHR.

Skills

Customer service

Interpersonal skills

Communication

HIPAA compliance

Education

High school diploma/GED

Tools

EHR proficiency

MS Office

Job description

DeKalb Public Health seeks an Hourly Customer Service Representative to greet patients, answer calls, register patients, verify insurance, and schedule appointments at the T.O. Vinson Health Center.

You will support HIPAA compliance, maintain confidentiality, and provide culturally sensitive service to diverse communities, including HIV-related care navigation and patient retention efforts.