Patient Access & Scheduling Specialist

Limitless Decatur; Decatur, Northern (IL, KY); Hybrid; USD 42,981,000 - 57,308,000; Full time

Job summary

Crossing Healthcare in Decatur, IL is seeking a Patient Access Representative to greet patients and verify all demographic, financial, and insurance information at check-in. The role requires ensuring pre-appointment requirements are complete and accurate.

The position involves scheduling, reminders, and rescheduling of appointments, handling phone inquiries, and data entry into the EHR while maintaining strict confidentiality. Prior health care exposure is preferred.

Qualifications

• High School diploma or equivalent.
• Experience in health care setting preferred.

Responsibilities

• Greets and checks in patients, verifies demographics, financial and insurance information, and ensures forms are complete.
• Schedules, reminders, and reschedules appointments; notifies patients of changes.
• Answers telephone professionally and manages call queues; provides information to patients and outside callers.
• Enters data into the EHR and records messages; maintains patient confidentiality and privacy.

Skills

Customer service

Data entry

Typing

Scheduling

Telephone etiquette

Confidentiality

Education

High School

Job description

Crossing Healthcare in Decatur, IL is seeking a Patient Access Representative to greet patients and verify all demographic, financial, and insurance information at check-in. The role requires ensuring pre-appointment requirements are complete and accurate.

The position involves scheduling, reminders, and rescheduling of appointments, handling phone inquiries, and data entry into the EHR while maintaining strict confidentiality. Prior health care exposure is preferred.