Patient Access Specialist - Front Desk & Scheduling

Pender Community Health; Pender (NE); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

403(b) Retirement

Group Incentive Plan (GIP)

Job summary

Pender Community Health in Nebraska seeks a Patient Access Representative (PRN) to greet patients, verify information, schedule appointments, and ensure accurate demographics and insurance data. This role emphasizes friendly customer service and efficient data entry in a healthcare setting.

The PRN position offers on-site work with flexible as-needed hours, supporting patient intake and coordination with clinical teams to improve the patient experience.

Qualifications

• High school diploma or equivalent.
• Registration experience preferred.
• Effective knowledge and familiarity with word processing, computer navigation, and e-mail.

Responsibilities

• Greets incoming customers in a professional manner to assess customer needs and ensures needs are met and customer service expectations exceeded.
• Efficiently updates and verifies patient demographics, insurance, and contact information, and assists customers in completing necessary forms to meet regulatory and billing needs prior to receiving clinical care.
• Thoughtfully directs patients on next steps and informs patients about delays and wait times.
• Promptly schedules appointments utilizing provider templates and scheduling guidelines.
• Obtains insurance eligibility information using various phone and online resources.
• Reviews all insurance eligibility responses for completeness.
• Proactively requests payments from patients on current medical services.
• Receives and processes those payments following appropriate procedures for handling payments.
• Willingly coordinates with other care teams and other employees to provide a seamless experience for patients.

Skills

Word processing

Computer navigation

Email

Education

High school diploma

Tools

Registration experience

Job description

Pender Community Health in Nebraska seeks a Patient Access Representative (PRN) to greet patients, verify information, schedule appointments, and ensure accurate demographics and insurance data. This role emphasizes friendly customer service and efficient data entry in a healthcare setting.

The PRN position offers on-site work with flexible as-needed hours, supporting patient intake and coordination with clinical teams to improve the patient experience.