Patient Access Specialist - Front Desk & Scheduling

Shirley Ryan Ability Lab; Northbrook (IL); On-site; USD 23,000 - 38,000; Full time

Job summary

Shirley Ryan AbilityLab in Northbrook, IL seeks a Patient Services Representative to greet patients, manage the front desk, and ensure smooth clinic flow.

Responsibilities include scheduling, registration, confirming insurance, posting payments, and coordinating with clinical staff. The role requires a high school diploma and 3 years of customer service experience; proficiency with Outlook, Word, and Excel is expected.

Qualifications

• Minimum 3 years of experience in a customer service role/general office environment.
• Proficiency in Microsoft Office applications.
• Strong communication and interpersonal skills.
• Ability to handle multiple tasks with accuracy.

Responsibilities

• Greet and respond to incoming patients and families; front desk duties.
• Schedule appointments and manage check-in/check-out processes.
• Verify insurance information and collect demographic data.
• Post payments and assist with daily accounting reports.
• Coordinate with clinicians to optimize patient flow.

Skills

Customer service

Office administration

Communication

Microsoft Outlook

Microsoft Word

Excel

Education

High school diploma or equivalent

Post-high school technical training desired

Tools

Outlook

Word

Excel

PowerPoint

Job description

Shirley Ryan AbilityLab in Northbrook, IL seeks a Patient Services Representative to greet patients, manage the front desk, and ensure smooth clinic flow.

Responsibilities include scheduling, registration, confirming insurance, posting payments, and coordinating with clinical staff. The role requires a high school diploma and 3 years of customer service experience; proficiency with Outlook, Word, and Excel is expected.