Patient Access Specialist – Front Desk & Scheduling

Hackley Community Care Center, Inc.; Muskegon (MI); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid time off

Paid holidays

Retirement plan

Employee discounts

Job summary

Hackley Community Care Center, Inc. is seeking a Medical Receptionist to be the first point of contact for patients in Muskegon, MI. The role supports a multidisciplinary healthcare team and helps ensure accurate intake and efficient front-desk operations.

Responsibilities include greeting patients, collecting demographics and insurance details, scheduling appointments, handling payments, and assisting with documentation while maintaining confidentiality.

Qualifications

• High school diploma or equivalent.
• One year of medical office or healthcare experience preferred.
• Experience with electronic health record (EHR) systems preferred.

Responsibilities

• Register patients and collect demographic and insurance information.
• Verify and update patient insurance and contact information.
• Schedule and coordinate patient appointments.
• Collect copayments and patient balances.
• Provide patients with forms and assist with documentation.
• Maintain patient records accurately and confidentially.
• Provide professional, compassionate customer service to patients and families.
• Communicate with providers, clinical staff, and healthcare team.

Skills

Customer service

Multidisciplinary teamwork

Communication

Organization

Confidentiality

Education

High school diploma or equivalent

Tools

EHR familiarity

Job description

Hackley Community Care Center, Inc. is seeking a Medical Receptionist to be the first point of contact for patients in Muskegon, MI. The role supports a multidisciplinary healthcare team and helps ensure accurate intake and efficient front-desk operations.

Responsibilities include greeting patients, collecting demographics and insurance details, scheduling appointments, handling payments, and assisting with documentation while maintaining confidentiality.