Medical Receptionist

Hackley Community Care Center, Inc.; Muskegon (MI); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid time off

Paid holidays

Retirement plan

Employee discounts

Job summary

Hackley Community Care Center, Inc. is seeking a Medical Receptionist to be the first point of contact for patients in Muskegon, MI. The role supports a multidisciplinary healthcare team and helps ensure accurate intake and efficient front-desk operations.

Responsibilities include greeting patients, collecting demographics and insurance details, scheduling appointments, handling payments, and assisting with documentation while maintaining confidentiality.

Qualifications

• High school diploma or equivalent.
• One year of medical office or healthcare experience preferred.
• Experience with electronic health record (EHR) systems preferred.

Responsibilities

• Register patients and collect demographic and insurance information.
• Verify and update patient insurance and contact information.
• Schedule and coordinate patient appointments.
• Collect copayments and patient balances.
• Provide patients with forms and assist with documentation.
• Maintain patient records accurately and confidentially.
• Provide professional, compassionate customer service to patients and families.
• Communicate with providers, clinical staff, and healthcare team.

Skills

Customer service

Multidisciplinary teamwork

Communication

Organization

Confidentiality

Education

High school diploma or equivalent

Tools

EHR familiarity

Job description

Position Summary

Under the direct supervision of the Patient Access Manager and as a member of a multidisciplinary healthcare team, the Medical Receptionist serves as an important first point of contact for patients receiving care.

Medical Receptionist

Job Type: Full-Time

Location

Muskegon, MI

Schedule

• Monday: 7:00 AM - 6:00 PM
• Tuesday: 7:00 AM - 6:00 PM
• Wednesday: 7:00 AM - 6:00 PM
• Friday: 8:00 AM - 7:00 PM

Position Summary

Under the direct supervision of the Patient Access Manager and as a member of a multidisciplinary healthcare team, the Medical Receptionist serves as an important first point of contact for patients receiving care.

Why Join Hackley Community Care?

At Hackley Community Care (HCC), you'll be part of a compassionate team dedicated to improving the health and well-being of our community. We value our employees and offer a comprehensive benefits package, including:

• Medical, dental, vision, life, and disability insurance
• Generous Paid Time Off (PTO)
• Paid holidays
• Quarterly bonus opportunities
• Retirement plan
• Employee vendor discounts
• Collaborative, mission-driven work environment
• Opportunities for professional growth and development

Essential Responsibilities

• Register patients and accurately collect demographic and insurance information.
• Verify and update patient insurance and contact information.
• Schedule and coordinate patient appointments.
• Collect copayments, patient balances, and other applicable fees.
• Provide patients with appropriate forms and assist with completing required documentation.
• Collect information necessary for accurate patient records and documentation.
• Maintain confidentiality of patient information and adhere to privacy regulations and organizational policies.
• Provide professional, compassionate customer service to patients and families.
• Communicate effectively with providers, clinical staff, and other members of the healthcare team.
• Assist team members as needed to support efficient daily operations.Perform other duties as assigned.

Job Qualifications

• High school diploma or equivalent.
• One year of medical office or healthcare experience preferred.
• Experience with electronic health record (EHR) systems preferred.

Skills & Abilities

• Strong organizational skills and attention to detail.
• Excellent verbal and written communication skills.
• Exceptional customer service skills with a welcoming, patient-focused approach.
• Ability to accurately complete tasks in a fast-paced healthcare environment.
• Ability to work effectively as part of a multidisciplinary team.
• Dependable, motivated, and willing to assist team members as needed.
• Ability to maintain confidentiality and handle sensitive patient information appropriately.
• Commitment to providing compassionate and respectful care to underserved and diverse patient populations.

About Hackley Community Care

Hackley Community Care is committed to providing high-quality, patient-centered healthcare services to our community. We foster a supportive, inclusive workplace where employees are empowered to make a meaningful difference in the lives of those we serve.

Hackley Community Care is an Equal Opportunity Employer.