Patient Access Specialist - Front Desk & Scheduling

Community Health Network; Indianapolis (IN); On-site; USD 32,000 - 42,000; Full time

Job summary

Community Health Network is seeking a Patient Access Representative for Fam Med Care-SouthPointe in Indianapolis. This role serves as the first point of contact, handling check-in/check-out, scheduling, registration, demographics, and insurance verification to ensure a smooth patient experience.

Qualified candidates will have at least two years of customer service or healthcare office experience, a High School Diploma or GED, and strong communication, multitasking, and data-entry skills.

Qualifications

• Two years of customer service or healthcare office experience preferred.
• High School Diploma or GED required.
• Ability to work under pressure in a fast-paced environment.
• Excellent verbal and written communication skills.
• Ability to multi-task with attention to detail and strong organizational skills.
• Excellent critical thinking skills.
• Proficient in data entry with multiple software applications.
• Knowledge of Microsoft Office suite.

Responsibilities

• Check in and out visitors and manage front desk flow.
• Coordinate appointment scheduling and registration processes.
• Verify demographics and insurance details for accuracy.
• Provide telephone coverage and data entry support.
• Process authorizations and pre-registrations as needed.
• Handle new patient referrals and point of service collections.
• Perform other duties as assigned by the supervisor.

Skills

Customer service

Healthcare office

Verbal writing

Multitasking

Attention to detail

Team player

Critical thinking

Data entry

Microsoft Office

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

Community Health Network is seeking a Patient Access Representative for Fam Med Care-SouthPointe in Indianapolis. This role serves as the first point of contact, handling check-in/check-out, scheduling, registration, demographics, and insurance verification to ensure a smooth patient experience.

Qualified candidates will have at least two years of customer service or healthcare office experience, a High School Diploma or GED, and strong communication, multitasking, and data-entry skills.