Patient Access Representative - Fam Med Care-SouthPointe

Community Health Network; Indianapolis (IN); On-site; USD 32,000 - 42,000; Full time

Job summary

Community Health Network is seeking a Patient Access Representative for Fam Med Care-SouthPointe in Indianapolis. This role serves as the first point of contact, handling check-in/check-out, scheduling, registration, demographics, and insurance verification to ensure a smooth patient experience.

Qualified candidates will have at least two years of customer service or healthcare office experience, a High School Diploma or GED, and strong communication, multitasking, and data-entry skills.

Qualifications

• Two years of customer service or healthcare office experience preferred.
• High School Diploma or GED required.
• Ability to work under pressure in a fast-paced environment.
• Excellent verbal and written communication skills.
• Ability to multi-task with attention to detail and strong organizational skills.
• Excellent critical thinking skills.
• Proficient in data entry with multiple software applications.
• Knowledge of Microsoft Office suite.

Responsibilities

• Check in and out visitors and manage front desk flow.
• Coordinate appointment scheduling and registration processes.
• Verify demographics and insurance details for accuracy.
• Provide telephone coverage and data entry support.
• Process authorizations and pre-registrations as needed.
• Handle new patient referrals and point of service collections.
• Perform other duties as assigned by the supervisor.

Skills

Customer service

Healthcare office

Verbal writing

Multitasking

Attention to detail

Team player

Critical thinking

Data entry

Microsoft Office

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

Patient Access Representative - Fam Med Care-SouthPointe

Community Physician Network Indianapolis Southside

1
Indianapolis , IN 46227
United States

Shift

Day Job

Hours

Need to be available from 6:30am- 6:00pm hours vary

Community Health Network 8.13K subscribers

Community Health Network was created by our neighbors, for our neighbors. Over 60 years later, “community” is still the heart of our organization. It means providing our neighbors with the best care possible, backed by state-of-the-art technology. It means getting involved in the communities we serve through volunteer opportunities and benefits initiatives. It means ensuring our dedicated caregivers can learn and grow to stay at the top of their fields and to better serve our patients. And above all, it means exceptional care, simply delivered — and we couldn’t do it without you.

Make a Difference

The Patient Access Representative will serve as the first point of contact when visitors enter our facilities and is responsible for all aspects of customer service. This position will be responsible for checking in and out, appointment scheduling, registration, verifying demographics, insurance verification, telephone coverage, data entry, authorizations, pre-registration, new patient referrals, point of service collections and other duties as assigned. The Patient Access Representative is an ambassador to fulfilling our network vision to simply deliver an exceptional experience – with every life we touch.

Exceptional Skills and Qualifications

• Two years of experience in customer service or healthcare office setting preferred.
• High School Diploma or GED required.
• Ability to work well under pressure in a fast-paced environment.
• Excellent verbal and written communication skills.
• Ability to multi-task, have attention to detail, strong organization skills, and a team player.
• Excellent critical thinking skills.
• Proficient in data entry with multiple software applications.
• Knowledge of Microsoft Office suite of products.

Why Community?

At Community Health Network, we build teams that deliver exceptional care through empathy, communication and collaboration. We consider ALL an integral part of the exceptional patient experience. We PRIIDE ourselves on not having employees but Caregivers. Join our Community as we make a difference in your community.