Patient Access Specialist - Front Desk & Scheduling

rrhs; East Ridge (TN); On-site; USD 25,000 - 26,000; Full time

Job summary

Rochester Regional Health is seeking an Access Associate to join the Physical Therapy & Sports Rehab team in East Ridge. You will be the first point of contact for patients and families, handling check-in, check-out, and payments with a friendly, welcoming demeanor.

The role emphasizes patient-centered service, accurate registration, insurance verification, and efficient scheduling, contributing to a smooth patient experience at Rochester General Hospital and its East Ridge location.

Qualifications

• 2 year degree or equivalent combination of education and work experience preferred
• Intermediate computer skills
• Excellent customer service and communication skills

Responsibilities

• Customer Service: Manage incoming calls, greet patients, provide information, and schedule appointments.
• Registration & Verification: Complete patient registration and verify insurance eligibility.
• Billing & Payments: Collect and process payments when applicable

Skills

Computer skills

Customer service

Communication

Education

2 year degree

Job description

Rochester Regional Health is seeking an Access Associate to join the Physical Therapy & Sports Rehab team in East Ridge. You will be the first point of contact for patients and families, handling check-in, check-out, and payments with a friendly, welcoming demeanor.

The role emphasizes patient-centered service, accurate registration, insurance verification, and efficient scheduling, contributing to a smooth patient experience at Rochester General Hospital and its East Ridge location.