Patient Access Specialist - Front Desk & Scheduling

Shirley-Ryan-Ability-La; Burr Ridge (IL); On-site; USD 25,000 - 29,000; Full time

Benefits offered by this job

Healthcare plans

401k

Job summary

Shirley Ryan AbilityLab in Burr Ridge, IL seeks a Patient Services Representative to greet patients, handle check-in/out, schedule appointments, and collect demographics and insurance information. You will manage front desk operations while upholding the institute's vision and core values.

Ideal candidates have a high school diploma, 3+ years in customer service, and strong communication and organizational skills.

Qualifications

• Requires high school diploma or equivalent and college or technical training preferred.
• Minimum 3 years of experience in customer service/general office environment.
• Understanding of healthcare operations and health insurance basics.
• Excellent communication and interpersonal skills for daily interaction with internal/external customers.

Responsibilities

• Perform daily clinic and Front Desk duties: answering calls, scheduling appointments, registration.
• Verify insurance information and collect demographic data.
• Post patient payments and complete daily cash reporting.
• Schedule follow-up appointments and manage patient flow.
• Coordinate with clinicians and staff to maintain clinic capacity.

Skills

Customer service

Communication

Organizational skills

Problem solving

Microsoft Office

Phone etiquette

Education

High school diploma or equivalent

College or post-high school technical training

Tools

Outlook

Word

Excel

PowerPoint

Job description

Shirley Ryan AbilityLab in Burr Ridge, IL seeks a Patient Services Representative to greet patients, handle check-in/out, schedule appointments, and collect demographics and insurance information. You will manage front desk operations while upholding the institute's vision and core values.

Ideal candidates have a high school diploma, 3+ years in customer service, and strong communication and organizational skills.