Patient Access Specialist — Front Desk, Rotating Shifts & Weekends

St. Tammany Health System; Covington (LA); On-site; USD 32,000 - 42,000; Full time

Job summary

St. Tammany Health System in Covington, LA is seeking a Patient Access Representative to perform efficient patient check-in, ensure throughput, and deliver excellent customer service. This role requires sensitivity to patient confidentiality under HIPAA and strong communication with patients and insurance carriers.

Schedule includes 42 hours per week with 7am–7pm rotating shifts, including weekends, and may involve outpatient order entry or satellite location scheduling depending on assignment.

Qualifications

• Excellent written and verbal communication with patients and/or insurance carriers.
• Ability to work in a fast-paced professional environment.
• Excellent organizational skills and maintains a professional and neat work environment.
• Promotes a positive image of STPH while maintaining strict confidentiality.
• Disaster response awareness may be required for some positions.
• Process and system knowledge varies by location (outpatient order entry or satellite scheduling).

Responsibilities

• Complete efficient and organized patient check-in and ensure throughput.
• Maintain confidentiality and inform patients of their rights under HIPAA policies.
• Provide excellent customer service to patients and insurance carriers.
• Coordinate with outpatient locations and satellite locations as needed.

Skills

Communication skills

Fast-paced environment

Organizational skills

Confidentiality

Disaster response awareness

Education

High school diploma or equivalent

Job description

St. Tammany Health System in Covington, LA is seeking a Patient Access Representative to perform efficient patient check-in, ensure throughput, and deliver excellent customer service. This role requires sensitivity to patient confidentiality under HIPAA and strong communication with patients and insurance carriers.

Schedule includes 42 hours per week with 7am–7pm rotating shifts, including weekends, and may involve outpatient order entry or satellite location scheduling depending on assignment.