Patient Access Specialist — Front Desk & Patient Concierge

Intuitive Health; Hilton Head Island (SC); On-site; USD 32,000 - 42,000; Full time

Job summary

The Patient Access / Front Office Associate at Intuitive Health will greet patients, handle registration, verify insurance, collect payments, and maintain accurate records. This role supports clinical staff and fosters a welcoming environment.

Responsibilities include updating demographics, coordinating with staff, answering phones, and ensuring HIPAA compliance. Evening/weekend shifts may be required depending on facility needs.

Qualifications

• High school diploma or GED.
• Strong customer service and communication skills.
• Ability to multitask in a fast-paced healthcare environment.

Responsibilities

• Greet patients and visitors in a courteous, professional manner in person and over the phone.
• Register new patients and accurately update demographic, insurance, and billing information.
• Verify insurance eligibility and benefits and collect copays, deductibles, and payments in accordance with company guidelines.
• Facilitate patient flow by notifying clinical staff of arrivals, communicating delays, and keeping patients informed.
• Answer phones using proper etiquette; route calls and take messages as needed.
• Provide general information such as directions, office hours, and policies.
• Maintain patient confidentiality and comply with HIPAA regulations.
• Perform clerical tasks including copying, scanning, faxing, and filing.
• Maintain waiting areas, front desk, and reception spaces in a clean, organized, and presentable condition.
• Assist with supply management, including ordering and stocking as needed.
• Support patients and families with a friendly and reassuring approach, promoting positive patient experiences.
• Attend staff meetings and required training sessions; maintain ongoing knowledge of role responsibilities.
• Adhere to all company policies, safety regulations, and administrative procedures.
• Perform other duties within scope as assigned.

Skills

Customer service

Communication

Professionalism

Multitasking

Time management

Education

High School Diploma or GED

Tools

Microsoft Office

EMR/EHR

Job description

The Patient Access / Front Office Associate at Intuitive Health will greet patients, handle registration, verify insurance, collect payments, and maintain accurate records. This role supports clinical staff and fosters a welcoming environment.

Responsibilities include updating demographics, coordinating with staff, answering phones, and ensuring HIPAA compliance. Evening/weekend shifts may be required depending on facility needs.