Patient Access Specialist: Front Desk & Registration

Rochester Regional Health; City of Batavia (NY); On-site; USD 25,000 - 28,000; Full time

Job summary

Rochester Regional Health in Batavia, NY is seeking an Access Associate to support patient intake and front-desk operations. You will greet patients, assist with check-in/check-out, and handle payments in a friendly, professional environment.

The role emphasizes strong customer service, accurate registration, and efficient payment processing within an Internal Medicine setting. Schedule is Monday–Friday, with full-time days at Batavia Medical Campus.

Qualifications

• 2 year degree or equivalent combination of education and work experience preferred.
• Intermediate computer skills.
• Excellent customer service and communication skills.

Responsibilities

• Customer Service: Manage incoming calls while providing necessary information; greeting patients providing direction as needed and scheduling patient appointments.
• Registration & Verification: Complete the registration process for patients as defined by departmental policy; verify insurance eligibility/coverage and obtain necessary precertification/authorization when applicable
• Billing & Payments: Collect and process payments when applicable

Skills

Customer service

Communication

Computer skills

Education

Associate degree

Job description

Rochester Regional Health in Batavia, NY is seeking an Access Associate to support patient intake and front-desk operations. You will greet patients, assist with check-in/check-out, and handle payments in a friendly, professional environment.

The role emphasizes strong customer service, accurate registration, and efficient payment processing within an Internal Medicine setting. Schedule is Monday–Friday, with full-time days at Batavia Medical Campus.