Patient Access Specialist (Front Desk & Billing)

Rochester Regional Health; Geneva (IL); On-site; USD 25,000 - 28,000; Part time

Job summary

Rochester Regional Health in Geneva Destination Campus is seeking an Access Associate who will greet patients, handle check-in/check-out, and process payments with warmth and professionalism.

The role is per diem with rotating from 7:00 am to 5:00 pm, supporting registration, verification of insurance, and scheduling while delivering outstanding customer service to patients and families.

Qualifications

• Two year degree or equivalent combination of education and work experience preferred.
• Intermediate computer skills.
• Excellent customer service and communication skills.

Responsibilities

• Customer Service: Manage incoming calls while providing necessary information; greeting patients providing direction as needed and scheduling patient appointments
• Registration & Verification: Complete the registration process for patients as defined by departmental policy; verify insurance eligibility/coverage and obtain necessary precertification/authorization when applicable
• Billing & Payments: Collect and process payments when applicable

Skills

Customer service

Communication skills

Computer skills

Education

2 year degree

Job description

Rochester Regional Health in Geneva Destination Campus is seeking an Access Associate who will greet patients, handle check-in/check-out, and process payments with warmth and professionalism.

The role is per diem with rotating from 7:00 am to 5:00 pm, supporting registration, verification of insurance, and scheduling while delivering outstanding customer service to patients and families.