Patient Access Specialist – Front Desk (In-Person)

Piedmont Cancer Institute; Atlanta (GA); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

401(k)

Health insurance

Paid time off

Flexible spending account

Gym membership

Employee discounts

Job summary

Piedmont Cancer Institute in Atlanta is seeking a full-time Front Office Patient Access Representative. You will greet patients, verify demographics and insurance, collect payments, and coordinate scheduling across six locations.

This role emphasizes compassionate patient care within a team-focused oncology setting. The position requires data entry and medical terminology familiarity, with a strong emphasis on customer service and professional communication.

Qualifications

• Data entry of 8000 KPH.
• Familiarity with office equipment, computers, and internet literacy.
• CPT and ICD-9 coding knowledge for medical records.
• Customer service.
• Phone etiquette.
• Ability to provide a personable and caring environment for patients.

Responsibilities

• Answer incoming phone calls and direct to appropriate staff.
• Check patients in by verifying demographics and insurance.
• Collect co-pays and patient balances at check-in.
• Schedule outpatient tests and appointments at checkout.
• Informs precert coordinator of needed authorizations.
• Obtain new patient information for proper scheduling.
• Provide patients with a printed appointment summary.
• Distribute faxes and fax outgoing information.
• Prepare and fax test orders for outpatient procedures with diagnoses.
• Call to reschedule no-show appointments and update systems.
• Perform other job-related tasks as required by supervisor/manager

Job description

Piedmont Cancer Institute in Atlanta is seeking a full-time Front Office Patient Access Representative. You will greet patients, verify demographics and insurance, collect payments, and coordinate scheduling across six locations.

This role emphasizes compassionate patient care within a team-focused oncology setting. The position requires data entry and medical terminology familiarity, with a strong emphasis on customer service and professional communication.