Patient Access Representative

OneOncology; Atlanta (GA); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

401(k)

AD&D insurance

Bereavement leave

Dental insurance

Disability insurance

Employee assistance program

Employee discount

Flexible spending account

Gym membership

Health insurance

Health savings account

Life insurance

Opportunities for advancement

Paid time off

Vision insurance

Job summary

Piedmont Cancer Institute, P.C. (PCI) is actively seeking a dedicated full-time Front Office Patient Access Representative to join our Atlanta location. This role handles phones, scheduling, check-in/out, and patient communications within a busy hematology/oncology practice.

The ideal candidate will have high school or equivalent, strong customer service, and familiarity with CPT/ICD-9 coding. In-person work with competitive benefits is offered.

Qualifications

• Data entry of 8000 KPH.
• Familiarity with all office equipment, computers, and internet literacy.
• Knowledge of CPT, ICD-9 coding & medical records.
• Customer service.
• Phone etiquette.
• An ability to provide a personable and caring environment for all patients.

Responsibilities

• Answer phones and schedule appointments, posting daily charges and payments and checking patients in and out.
• Answer incoming phone calls and direct calls to the appropriate staff member when necessary.
• Checking patients in by verifying demographics and insurance information.
• Collect co-pays and patient balance at the time of check-in.
• Schedules outpatient tests, and all other appointments ordered by the physician at check out.
• Informs the precert coordinator of needed authorizations for tests by inputting the outpatient appointments in the computer.
• Obtains new patient/consult information to ensure the proper appointment in a timely manner.
• Provides the patient with a printout of appointments.
• Distribute incoming faxes and fax outgoing information as needed.
• Prepare and fax all test orders for outpatient procedures with the appropriate diagnosis.
• Call to reschedule all no-show appointments if applicable.
• Mark no-show appointments in the computer or add reschedule note.
• All other job-related tasks as required by supervisor/manager.

Skills

Data entry

Office equipment

CPT ICD-9 knowledge

Customer service

Phone etiquette

Patient empathy

Education

High school diploma or equivalent

Job description

Welcome to Piedmont Cancer Institute — where patient care is more than a mission; it's a partnership and our values lead the way. For more than 38 years, Piedmont Cancer Institute (PCI) has proudly served the Metro Atlanta community, delivering exceptional cancer care built on a foundation of Compassion, Innovation, Communication, and Integrity. Today, our team includes 17 dedicated physicians, 20 skilled Advanced Practice Providers, across 6 locations (and growing) —all united in our commitment to excellence. At PCI, we blend cutting-edge treatments with deep clinical expertise and genuine compassion to offer truly comprehensive care. Our dedication goes beyond medicine—it’s reflected in how we care for our patients, support their families, and collaborate with one another. No matter your position, a career at PCI offers more than a paycheck. It’s a place where purpose meets passion, where connection fuels collaboration, and where your work makes a lasting impact.

Why Join PCI?

We're looking for talented individuals who share our passion for making a difference. If you value Compassion, embrace Innovation, prioritize open Communication, and act with Integrity, you'll thrive at Piedmont Cancer Institute—where every role plays a part in advancing hope and healing in our community. Here, you'll find purpose in your work.

Job Description:

Piedmont Cancer Institute, P.C. (PCI) is a prominent private Hematology/Oncology practice with an excellent reputation for providing quality patient care in the Atlanta and surrounding areas. We are actively seeking a dedicated full-time Front Office Patient Access Representative to join our team in our Atlanta location.

Front Office Statement of Duties:

• Responsible for answering phones. Shares the responsibility of scheduling appointments, posting daily charges and payments, and checking patients in and out.

Front Office Duties and Responsibilities:

• Answer incoming phone calls and direct calls to the appropriate staff member when necessary.
• Checking patients in by verifying demographics and insurance information.
• Collect co-pays and patient balance at the time of check-in.
• Schedules outpatient tests, and all other appointments ordered by the physician at check out.
• Informs the precert coordinator of needed authorizations for tests by inputting the outpatient appointments in the computer.
• Obtains new patient/consult information in order to ensure the proper appointment in a timely manner.
• Provides the patient with a printout of appointments.
• Distribute incoming faxes and fax outgoing information as needed.
• Prepare and fax all test orders for outpatient procedures with the appropriate diagnosis.
• Call to reschedule all no-show appointments if applicable.
• Mark no-show appointments in the computer or add reschedule note.
• All other job-related tasks as required by supervisor/manager.

Knowledge and Skills:

• Data entry of 8000 KPH.
• Familiarity with all office equipment, computers, and internet literacy.
• Knowledge of CPT, ICD-9 coding & medical records
• Customer service.
• Phone etiquette.
• An ability to provide a personable and caring environment for all patients.

Job Type: Full-time

Pay: From $22.00 per hour

Benefits:

• 401(k)
• AD&D insurance
• Bereavement leave
• Dental insurance
• Disability insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Gym membership
• Health insurance
• Health savings account
• Life insurance
• Opportunities for advancement
• Paid time off
• Vision insurance

Schedule: 8 hour shift Monday to Friday

Education: High school or equivalent (Preferred)

Experience: Customer service: 1 year (Preferred)

Experience: Medical terminology: 1 year (Preferred)

Experience: Computer skills: 1 year (Preferred)

Work Location: In person

Welcome to Piedmont Cancer Institute - not just a workplace, but a partner in patient care. When faced with the fact that the word "cancer" has entered the life of a patient and their family, a flood of images and emotions present. We strive to deliver the best possible care, using leading-edge cancer therapies, participation in clinical trials accessing newly developed cancer treatments and the extensive resources of Piedmont Cancer Institute and its comprehensive cancer treatment team.