Patient Access Representative

Piedmont Cancer Institute; Atlanta (GA); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

401(k)

Health insurance

Paid time off

Flexible spending account

Gym membership

Employee discounts

Job summary

Piedmont Cancer Institute in Atlanta is seeking a full-time Front Office Patient Access Representative. You will greet patients, verify demographics and insurance, collect payments, and coordinate scheduling across six locations.

This role emphasizes compassionate patient care within a team-focused oncology setting. The position requires data entry and medical terminology familiarity, with a strong emphasis on customer service and professional communication.

Qualifications

• Data entry of 8000 KPH.
• Familiarity with office equipment, computers, and internet literacy.
• CPT and ICD-9 coding knowledge for medical records.
• Customer service.
• Phone etiquette.
• Ability to provide a personable and caring environment for patients.

Responsibilities

• Answer incoming phone calls and direct to appropriate staff.
• Check patients in by verifying demographics and insurance.
• Collect co-pays and patient balances at check-in.
• Schedule outpatient tests and appointments at checkout.
• Informs precert coordinator of needed authorizations.
• Obtain new patient information for proper scheduling.
• Provide patients with a printed appointment summary.
• Distribute faxes and fax outgoing information.
• Prepare and fax test orders for outpatient procedures with diagnoses.
• Call to reschedule no-show appointments and update systems.
• Perform other job-related tasks as required by supervisor/manager

Job description

Welcome to Piedmont Cancer Institute — where patient care is more than a mission; it's a partnership and our values lead the way. For more than 38 years, Piedmont Cancer Institute (PCI) has proudly served the Metro Atlanta community, delivering exceptional cancer care built on a foundation of Compassion, Innovation, Communication, and Integrity. Today, our team includes 17 dedicated physicians, 20 skilled Advanced Practice Providers, across 6 locations (and growing) —all united in our commitment to excellence. At PCI, we blend cutting-edge treatments with deep clinical expertise and genuine compassion to offer truly comprehensive care. Our dedication goes beyond medicine—it's reflected in how we care for our patients, support their families, and collaborate with one another. No matter your position, a career at PCI offers more than a paycheck. It's a place where purpose meets passion, where connection fuels collaboration, and where your work makes a lasting impact.

Why Join PCI?

We're looking for talented individuals who share our passion for making a difference. If you value Compassion, embrace Innovation, prioritize open Communication, and act with Integrity, you'll thrive at Piedmont Cancer Institute—where every role plays a part in advancing hope and healing in our community. Here, you'll find purpose in your work.

Job Description

Piedmont Cancer Institute, P.C. (PCI) is a prominent private Hematology/Oncology practice with an excellent reputation for providing quality patient care in the Atlanta and surrounding areas. We are actively seeking a dedicated full-time Front Office Patient Access Representative to join our team in our Atlanta location.

Front Office Statement Of Duties

Responsible for answering phones. Shares the responsibility of scheduling appointments, posting daily charges and payments, and checking patients in and out.

Front Office Duties And Responsibilities

• Answer incoming phone calls and direct calls to the appropriate staff member when necessary.
• Checking patients in by verifying demographics and insurance information.
• Collect co-pays and patient balance at the time of check-in.
• Schedules outpatient tests, and all other appointments ordered by the physician at check out.
• Informs the precert coordinator of needed authorizations for tests by inputting the outpatient appointments in the computer.
• Obtains new patient/consult information in order to ensure the proper appointment in a timely manner.
• Provides the patient with a printout of appointments.
• Distribute incoming faxes and fax outgoing information as needed.
• Prepare and fax all test orders for outpatient procedures with the appropriate diagnosis.
• Call to reschedule all no-show appointments if applicable. Mark no-show appointments in the computer or add reschedule note.
• All other job-related tasks as required by supervisor/manager

Knowledge And Skills

• Data entry of 8000 KPH.
• Familiarity with all office equipment, computers, and internet literacy.
• Knowledge of CPT, ICD-9 coding & medical records
• Customer service.
• Phone etiquette.
• An ability to provide a personable and caring environment for all patients.

Job Type

Full-time

Pay

From $22.00 per hour

Benefits

• 401(k)
• AD&D insurance
• Bereavement leave
• Dental insurance
• Disability insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Gym membership
• Health insurance
• Health savings account
• Life insurance
• Opportunities for advancement
• Paid time off
• Vision insurance

Medical Specialty

• Hematology
• Oncology

Schedule

• 8 hour shift
• Monday to Friday

Education

• High school or equivalent (Preferred)

Experience

• Customer service: 1 year (Preferred)
• Medical terminology: 1 year (Preferred)
• Computer skills: 1 year (Preferred)

Work Location

In person