Patient Access Specialist - Front Desk (Healthcare)

Legacy Staffing Solutions, Inc.; California (MO); On-site; USD 60,174,000 - 67,502,000; Full time

Job summary

Legacy Staffing Solutions, Inc. is seeking a friendly, organized Front Office Clerk for a confidential healthcare client.

This role is the first point of contact for patients, handling registrations, scheduling, and billing processes in a fast-paced medical environment. The ideal candidate will have a high school diploma or GED and at least one year of front office experience in a medical or dental setting, with knowledge of medical terminology and basic bookkeeping.

Qualifications

• High school diploma or GED required.
• Minimum of one year of experience in a medical/dental front office setting or equivalent training.
• Familiarity with medical terminology and basic triage preferred.
• Knowledge of basic bookkeeping and office functions.
• Friendly, professional demeanor with strong customer service skills.
• Ability to multitask and work under pressure.
• Compassionate approach to patient interactions.
• Strong communication, organizational and follow-through skills.
• Ability to work with diverse backgrounds.
• Willingness to work flexible schedules including weekends and multiple locations.

Responsibilities

• Greet patients in person and over the phone; explain services, payment categories, and billing procedures.
• Schedule appointments and manage walk-ins and emergencies per policy.
• Answer calls and route to appropriate staff; remind patients of upcoming appointments; follow up with no-shows.
• Register patients and collect required documentation and billing information; verify insurance.
• Collect co-pays, deductibles, deposits, and balances; issue receipts; balance cash register.
• Ensure all patient encounters are properly checked out; coordinate with medical staff to minimize wait times.
• Refer patients to internal services as needed; communicate patient concerns to supervisors.
• Coordinate scheduling assistance with external agencies when applicable.
• Maintain HIPAA compliance and confidentiality; ensure regulatory compliance; participate in QA/QI.
• Learn and use EHR and Practice Management Systems.
• Participate in patient-centered care as part of healthcare delivery team.

Skills

Customer service

Communication

Multitasking

HIPAA compliance

Medical terminology

Education

High school diploma or GED

Tools

EHR systems

Job description

Legacy Staffing Solutions, Inc. is seeking a friendly, organized Front Office Clerk for a confidential healthcare client.

This role is the first point of contact for patients, handling registrations, scheduling, and billing processes in a fast-paced medical environment. The ideal candidate will have a high school diploma or GED and at least one year of front office experience in a medical or dental setting, with knowledge of medical terminology and basic bookkeeping.