Patient Access Concierge | Clinic Front Desk

Skill; Palo Alto (CA); On-site; USD 45,000 - 65,000; Full time

Job summary

Aquent Talent is seeking an organized administrative professional to support an outpatient clinic in a fast-paced healthcare setting. You will greet patients, schedule appointments, verify information, and coordinate with clinicians to ensure a smooth patient journey.

The role requires a High School diploma, medical terminology knowledge, and proficiency with Windows office software and EMR systems. Excellent communication and a calm, helpful demeanor are essential for delivering outstanding

Qualifications

• High School Diploma or GED required.
• Proficiency in medical terminology.
• Experience with computer systems and relevant software applications.
• Excellent verbal and written communication skills for a professional setting.
• Proven ability to deliver exceptional customer service and manage multiple priorities.

Responsibilities

• Serve as the primary point of contact for patients at front desk operations, including check-in/out.
• warmly greet and assist patients with inquiries regarding appointments, payments, and schedules.
• Manage multi-line phone systems, screen calls, and relay messages to clinical staff.
• Ensure patient verifications and authorizations are completed before appointments.
• Collaborate with providers to align on scheduling preferences and urgent patient needs.
• Provide comprehensive patient support using reference documents and tools.
• Perform administrative tasks including maintaining databases and processing forms.
• Use EMR systems and telephone systems efficiently in daily duties.
• Meet or exceed organizational and departmental service standards.
• Address non-clinical inquiries and escalate complex issues as needed.
• Handle distribution of faxes, mail, and clinic documentation.

Skills

Front desk

Medical terminology

Computer systems

Verbal and written communication

Customer service

Multitasking

Education

High School Diploma/GED

Tools

EMR software

Windows-based office software

Job description

Aquent Talent is seeking an organized administrative professional to support an outpatient clinic in a fast-paced healthcare setting. You will greet patients, schedule appointments, verify information, and coordinate with clinicians to ensure a smooth patient journey.

The role requires a High School diploma, medical terminology knowledge, and proficiency with Windows office software and EMR systems. Excellent communication and a calm, helpful demeanor are essential for delivering outstanding