Front Office Clerk - Healthcare

Legacy Staffing Solutions, Inc.; California (MO); On-site; USD 60,174,000 - 67,502,000; Full time

Job summary

Legacy Staffing Solutions, Inc. is seeking a friendly, organized Front Office Clerk for a confidential healthcare client.

This role is the first point of contact for patients, handling registrations, scheduling, and billing processes in a fast-paced medical environment. The ideal candidate will have a high school diploma or GED and at least one year of front office experience in a medical or dental setting, with knowledge of medical terminology and basic bookkeeping.

Qualifications

• High school diploma or GED required.
• Minimum of one year of experience in a medical/dental front office setting or equivalent training.
• Familiarity with medical terminology and basic triage preferred.
• Knowledge of basic bookkeeping and office functions.
• Friendly, professional demeanor with strong customer service skills.
• Ability to multitask and work under pressure.
• Compassionate approach to patient interactions.
• Strong communication, organizational and follow-through skills.
• Ability to work with diverse backgrounds.
• Willingness to work flexible schedules including weekends and multiple locations.

Responsibilities

• Greet patients in person and over the phone; explain services, payment categories, and billing procedures.
• Schedule appointments and manage walk-ins and emergencies per policy.
• Answer calls and route to appropriate staff; remind patients of upcoming appointments; follow up with no-shows.
• Register patients and collect required documentation and billing information; verify insurance.
• Collect co-pays, deductibles, deposits, and balances; issue receipts; balance cash register.
• Ensure all patient encounters are properly checked out; coordinate with medical staff to minimize wait times.
• Refer patients to internal services as needed; communicate patient concerns to supervisors.
• Coordinate scheduling assistance with external agencies when applicable.
• Maintain HIPAA compliance and confidentiality; ensure regulatory compliance; participate in QA/QI.
• Learn and use EHR and Practice Management Systems.
• Participate in patient-centered care as part of healthcare delivery team.

Skills

Customer service

Communication

Multitasking

HIPAA compliance

Medical terminology

Education

High school diploma or GED

Tools

EHR systems

Job description

Employment Type: Full-Time/Temporary Assignment

Compensation: $21 as a temp

Position Overview

Legacy Staffing is seeking a friendly, organized, and patient-focused Front Office Clerk on behalf of a confidential healthcare client. This role serves as the first point of contact for patients, both in person and by phone, and plays a critical role in ensuring smooth patient flow, accurate registration, and proper billing processes. The ideal candidate thrives in a fast-paced healthcare environment and is committed to delivering compassionate, respectful service.

Key Responsibilities

Patient Access & Front Desk Operations

• Welcome patients in person and over the phone and explain available services, payment categories, and billing procedures
• Schedule appointments and appropriately manage walk-in patients and emergencies according to established policies
• Answer incoming calls and route them to the appropriate staff
• Call patients to remind them of upcoming appointments
• Follow up daily with patients who did not keep their scheduled appointments
• Register patients according to established protocols and collect all required documentation and billing information
• Verify insurance or third-party coverage and calculate patient responsibility
• Collect co-pays, deductibles, deposits, and outstanding balances prior to visits
• Issue receipts and balance the cash register in accordance with cash-handling policies
• Ensure all patient encounters are properly checked out
• Work closely with medical, dental, and nursing staff to ensure smooth patient flow and minimize wait times
• Refer patients to other internal services as needed for follow-up support
• Communicate patient concerns or complaints to supervisory staff as appropriate
• Under supervision, coordinate scheduling assistance with external agencies when applicable

Compliance & Organizational Participation

• Maintain strict HIPAA compliance and confidentiality of all patient information
• Ensure compliance with all local, state, and federal regulations
• Participate in Quality Assurance / Quality Improvement (QA/QI) initiatives
• Learn and use Electronic Health Record (EHR) and Practice Management Systems as required
• Participate in patient-centered care models as part of the healthcare delivery team

Qualifications, Education & Experience

• High school diploma or GED required
• Minimum of one (1) year of experience in a medical or dental front office setting (or formal vocational training in lieu of experience)
• Familiarity with medical terminology and basic triage procedures preferred
• Knowledge of basic bookkeeping and office functions
• Friendly, professional demeanor with strong customer service skills
• Ability to multitask and work effectively under pressure
• Compassionate approach to patient interactions in challenging situations
• Strong communication, organizational, and follow-through skills
• Ability to work with individuals from diverse cultural, religious, and economic backgrounds
• Willingness to work flexible schedules, including weekends and multiple clinic locations as needed
• Alignment with the mission and values of community-based healthcare

Reporting Relationship

• Reports to Health Center or Front Office Leadership