Patient Access Specialist - Front Desk & Growth

Crystal Clinic Orthopaedic Center; Akron (OH); On-site; USD 23,000 - 33,000; Full time

Benefits offered by this job

100% Employer-Paid Life and Disability

401(k) & Paid Time Off

Tuition Reimbursement

Employee Assistance & Wellness

Pet/Home & Auto Insurance

Career Growth Opportunities

Work-Life Balance

Job summary

Crystal Clinic Orthopaedic Center in Akron, OH, seeks a Patient Access Specialist to join the front line of care. You will handle registration, scheduling, insurance verification, and customer service to ensure a smooth patient experience from check-in to check-out.

Responsibilities include EMR documentation, eligibility checks, authorizations, and billing-related tasks, with a focus on HIPAA compliance and high-volume workflow across locations.

Qualifications

• High School diploma or GED required; college progress preferred.
• Prior experience in a medical office or patient-facing healthcare environment preferred.
• Strong computer skills and EMR navigation experience.

Responsibilities

• Greet patients and complete check-in/check-out processes with accuracy.
• Register patients and verify insurance data; scan documents into EMR.
• Schedule appointments, including telehealth and specialty visits.
• Verify eligibility, obtain authorizations, and track referrals and billing docs.

Skills

Customer service

Scheduling

Registration

Insurance verification

HIPAA compliance

Education

High School or GED

College degree preferred

Tools

Cerner

Centricity

Microsoft Office (Word, Excel, Outlook)

Job description

Crystal Clinic Orthopaedic Center in Akron, OH, seeks a Patient Access Specialist to join the front line of care. You will handle registration, scheduling, insurance verification, and customer service to ensure a smooth patient experience from check-in to check-out.

Responsibilities include EMR documentation, eligibility checks, authorizations, and billing-related tasks, with a focus on HIPAA compliance and high-volume workflow across locations.