Patient Access/Front Desk - Quickcare Float (Part-Time)

Crystal Clinic Orthopaedic Center; Fairlawn (OH); On-site; USD 23,000 - 33,000; Part time

Benefits offered by this job

Employer-Paid Life Insurance

401(k) & Paid Time Off

Tuition Reimbursement

Employee Assistance & Wellness Program

Pet, Home & Auto Insurance

Job summary

Crystal Clinic Orthopaedic Center seeks a part-time Patient Access Specialist to support patient registration, scheduling, and insurance verification across locations. The role executes check-in/check-out, collects payments, and maintains EMR documentation with HIPAA compliance.

Responsibilities include patient front-desk duties, eligibility checks, and authorizations, while delivering strong customer service in a dynamic clinic setting.

Qualifications

• High School diploma or GED required; college coursework preferred.
• Minimum 1 year of customer service, registration, scheduling, or patient access experience.
• Proficiency with EMR systems (Cerner or Centricity) and MS Office tools.

Responsibilities

• Greet patients and complete check-in/check-out processes with accuracy.
• Register patients and verify demographic/insurance data in the EMR.
• Schedule appointments, including telehealth and specialty visits.
• Verify insurance eligibility and obtain authorizations as required.
• Provide financial counseling to uninsured or underinsured patients; collect and post payments.
• Answer phones and route calls; maintain confidentiality per HIPAA.

Skills

Customer service

EMR navigation

Phone etiquette

Communication

Education

High School diploma or GED

College courses preferred

Tools

Cerner

Centricity

Microsoft Word

Excel

Outlook

Job description

• Location 3557 Embassy Parkway,Fairlawn, OH, 44333,United States
• Base Pay $17.00 - $24.00 / Hour
• Job Category Patient Access
• Employee Type Non-Exempt - PT

Description

• Part-Time 30-hours/week
• 3x 10-hour shifts 8:00AM-6:30PM
• Floating will be required between locations

Position Summary

The Patient Access Specialist serves as a key front-line representative of the organization, providing comprehensive support across patient registration, scheduling, insurance verification, and customer service functions. This role ensures an accurate, efficient, and positive experience for patients by completing check-in and check-out processes, verifying insurance coverage, obtaining authorizations, and maintaining complete and compliant documentation within the Electronic Medical Record (EMR).

Essential Job Functions/Accountabilities

Greet patients professionally and complete the check-in/check-out process. Answer patient questions and provide accurate, helpful information. Provide strong customer service and represent the organization positively. Performs chart preparation tasks to support upcoming appointments.

Register patients accurately to ensure integrity of demographic and insurance data. Verify forms for accuracy and ensure documents are scanned into the EMR. Schedule appointments, including telehealth and specialty visits, following guidelines. Build and maintain EMR cases for insurance, authorizations, referrals, and tracking.

Responsible for managing referral and billing related documentation, including obtaining physician signatures for outside referrals in accordance with Medicare guidelines.

Completes the discharge process by entering required dates and scanning required paperwork and ensuring timely transfer of charge sheets to the HIM Department to support efficient and timely billing workflows.

Verify insurance eligibility, perform advanced insurance verification via systems, websites, and phone inquiries. Obtain and process authorizations and ensure compliance with payer requirements.

Provide financial counseling to uninsured or underinsured patients. Collect and post payments and reconcile documentation when needed.

Answer and route phone calls promptly and coordinate communication.

Maintains office supplies and supports general operations. Maintain confidentiality and follow HIPAA, OSHA, and organizational policies.

Provide back-up coverage across departments and locations. Adapt to high patient volumes and shifting priorities.

All other duties not specifically assigned.

Position Requirements

Education: High School or GED required. College degree or progress towards degree preferred.

Experience: Prior experience working in a medical office or patient-facing healthcare environment preferred. Minimum of 1 year of customer service, registration, scheduling, or patient access–related experience strongly preferred.

Technical Skills: Strong computer skills and familiarity with office equipment required. Ability to navigate and use Electronic Medical Record (EMR) systems, such as Cerner or Centricity. Ability to learn and train others on scheduling, registration, eligibility verification, and front-desk processes (if applicable to training responsibilities). Proficiency with Microsoft Office applications, including Word, Excel, and Outlook.

Summary

Build Your Career with Crystal Clinic Orthopaedic Center

At Crystal Clinic, people come first. Join a team that is passionate about delivering exceptional patient care while supporting a healthy work-life balance, professional growth, and career development. With 50+ board-certified physicians and 15+ locations across Northeast Ohio, you'll have the opportunity to learn, grow, and make a meaningful impact alongside some of the region's leading orthopedic specialists.

What We Offer:

• 100% Employer-Paid Life and Disability Insurance
• 401(k) & Generous Paid Time Off
• Tuition Reimbursement
• Employee Assistance & Wellness Programs
• Voluntary Pet, Home & Auto Insurance
• Career Growth and Development Opportunities
• Supportive, Team-Oriented Culture Focused on Work-Life Balance

Join Crystal Clinic and build a rewarding career with an organization committed to helping both patients and employees thrive.