Patient Access Specialist – Front Desk & Care Liaison

CalvertHealth; Prince Frederick (MD); On-site; USD 34,000 - 48,000; Full time

Job summary

CalvertHealth seeks a patient-focused admissions associate to support patient and family needs during admission, registration, and discharge processes.

The role requires a high school diploma or GED and about 6 months of customer service experience, preferably in healthcare. Basic computer skills and knowledge of insurance terminology are also needed, with strong communication across departments.

Qualifications

• High school diploma or GED required.
• 6 months of experience in customer service, preferably in healthcare.
• Basic computer skills including Windows and Microsoft Office.
• Knowledge of insurance plans and medical terminology.
• Able to multi-task with interruptions and adjust to urgency.
• Communicates effectively with all levels of staff.

Responsibilities

• Provide excellent customer service for patients, families, visitors and staff during admission, registration and discharge processes.
• Maintain unit-specific and hospital competencies and required training per GA-057 policy.
• Use internal computer systems to process registrations and related tasks.
• Communicate clearly and professionally in a fast-paced hospital environment.

Skills

Customer service

Communication

Multi-tasking

Windows

Microsoft Office

Education

High school diploma or GED

Tools

Windows

Microsoft Office

Job description

CalvertHealth seeks a patient-focused admissions associate to support patient and family needs during admission, registration, and discharge processes.

The role requires a high school diploma or GED and about 6 months of customer service experience, preferably in healthcare. Basic computer skills and knowledge of insurance terminology are also needed, with strong communication across departments.