Patient Experience Coordinator - Medical Office

CalvertHealth; Prince Frederick (MD); On-site; USD 36,000 - 48,000; Full time

Job summary

CalvertHealth is seeking a patient access representative to greet patients, schedule appointments, assist with registration, and answer questions. You will maintain confidential patient records and work with staff to ensure a seamless experience in a fast-paced setting.

The role requires strong phone and computer skills, familiarity with medical terminology, and the ability to multitask while providing courteous service to patients and families.

Qualifications

• High school education required; college or technical training is a plus.
• 1–2 years experience in the medical field and/or 2 years in customer service.
• Familiarity with medical terminology and insurance billing procedures helpful.

Responsibilities

• Create a welcoming, professional environment for patients and visitors.
• Handle appointment scheduling and patient registration; answer general questions.
• Maintain confidential and accurate patient information in the system.
• Collaborate with staff to provide an ideal patient experience under pressure.

Skills

Phone proficiency

Computer skills

Medical terminology

Customer service

Education

High school diploma

Tools

Electronic Health Record (EHR)

Job description

CalvertHealth is seeking a patient access representative to greet patients, schedule appointments, assist with registration, and answer questions. You will maintain confidential patient records and work with staff to ensure a seamless experience in a fast-paced setting.

The role requires strong phone and computer skills, familiarity with medical terminology, and the ability to multitask while providing courteous service to patients and families.