Patient Access Specialist

Cone Health; Greensboro (NC); On-site; USD 35,000 - 45,000; Full time

Job summary

Cone Health is seeking a Patient Access Specialist to guide patients through admissions, verify eligibility, and collect insurance and demographic data. The role supports intake, discharge coordination, and maintains accurate documentation for clinical and financial records.

The position emphasizes excellent customer service, collaboration with the care team, and timely communication of any issues to management.

Qualifications

• High School Diploma or equivalent is required.
• 1 year experience in patient access or healthcare administrative role.
• Certification in healthcare administration (e.g., CHAA) preferred.

Responsibilities

• Screen patients for eligibility and collect demographic data.
• Verify insurance information and collect patient financial liability.
• Prepare patient information for clinical staff and admissions.
• Assist with intake, admission processing, and discharge guidance.
• Document requests and responses to ensure accurate records.

Skills

Customer service

Communication

Teamwork

Education

High School Diploma

Job description

The Patient Access Specialist is responsible for guiding patients through the admissions process by screening patients for eligibility, preparing patient information for clinical staff, and answering patient questions. Working under direct supervision, this position also gets patients ready for intake, processes them during admission, and guides them through discharge. The schedule for this position is Monday through Friday 7:30am-4pm.

Essential Job Function

• Utilizes tools and resources to perform responsibilities accurately and efficiently, including documentation of requests and responses to ensure accuracy in the clinical, employee, regulatory and/or financial record, as defined by job scope.
• Collect patient demographic data, obtain insurance information, and verify eligibility and benefits.
• Collect patient financial liability at time of service.
• Meets productivity requirements to ensure excellent service is provided to customers.
• Identifies patient needs by asking questions to interpret, analyze and anticipate the patient situation in order to resolve problems, route requests or initiate emergency dispatch, utilizing effective customer service skills.
• Demonstrates a willingness and ability to work collaboratively with others for concise and timely flow of information.
• Communicates issues or potential issues involving customer service and process improvement opportunities to management.
• Performs other duties as assigned.

Education

• Required: High School Diploma or equivalent.

Experience

• Required: 1 year experience in patient access, or a similar healthcare administrative role.

Licensure/Certification/Listing

• Preferred: Certification in healthcare administration or medical office management (e.g. Certified Healthcare Access Associate – CHAA).