Patient Access Specialist: Front Desk, Billing & Scheduling

Evolve Orthopedic Partners; City of Albany (NY); On-site; USD 42,000 - 54,000; Full time

Job summary

Evolve Orthopedic Partners in Albany is seeking a Patient Access Representative to greet patients, collect registration data, and route information for proper billing. You will manage check-in/out, verify insurance, collect copays, and coordinate with clinic staff to ensure accurate EMR records and smooth patient flow.

Responsibilities include answering calls, reviewing forms, reconciling payments, and scheduling follow-up appointments.

Qualifications

• High School Diploma required; some higher education preferred.
• Knowledge of medical insurances preferred.
• Exceptional customer service skills required.
• Experience working with an EMR/PM required.
• Exceptional written, verbal and interpersonal communication skills.
• Highly organized with strong attention to detail.
• Quick thinker with ability to pivot in a fast-paced environment.
• Ability to multi-task in a high-volume environment is a must.
• Ability to travel to various OrthoNY locations if needed. Reliable transportation is essential.

Responsibilities

• Prepare appointments for the following day and ensure data accuracy and completeness.
• Greets patients promptly and professionally.
• Professionally answers incoming phone calls.
• Reviews data/forms with patients to ensure accurate EMR records.
• Collect copayments and balances.
• Utilize practice management system per policy.
• Collaborate with other departments to ensure timely data processing.
• Reconcile daily payments and generate/reconcile reports.
• Review follow-up requirements at checkout and schedule tests as needed.
• Provide handouts to patients or send via portal.
• Maintain HIPAA compliance and confidentiality.
• Maintain neat workspace and restock supplies.
• Travel to other offices as needed.

Skills

Customer service

EMR/PM experience

Data entry

Multitasking

Education

High School Diploma

Job description

Evolve Orthopedic Partners in Albany is seeking a Patient Access Representative to greet patients, collect registration data, and route information for proper billing. You will manage check-in/out, verify insurance, collect copays, and coordinate with clinic staff to ensure accurate EMR records and smooth patient flow.

Responsibilities include answering calls, reviewing forms, reconciling payments, and scheduling follow-up appointments.