Patient Access Specialist — Front Desk & Billing

Rochester Regional Health; East Ridge (TN); On-site; USD 25,000 - 28,000; Full time

Job summary

Rochester Regional Health in East Ridge, TN is seeking an Access Associate to greet patients, handle check-in/check-out, and process payments, providing a warm, inviting first impression in a busy outpatient setting.

The role emphasizes patient registration, insurance verification, and courteous service; strong communication and computer skills are preferred, along with a 2-year degree and solid customer service background.

Qualifications

• 2-year degree or equivalent combination of education and work experience preferred
• Intermediate computer skills
• Excellent customer service and communication skills

Responsibilities

• Customer Service. Manage incoming calls while providing necessary information; greeting patients providing direction as needed and scheduling patient appointments
• Registration & Verification. Complete the registration process for patients as defined by departmental policy; verify insurance eligibility/coverage and obtain necessary precertification/authorization when applicable
• Billing & Payments. Collect and process payments when applicable

Skills

Customer service

Communication skills

Computer literacy

Education

Associate degree

Job description

Rochester Regional Health in East Ridge, TN is seeking an Access Associate to greet patients, handle check-in/check-out, and process payments, providing a warm, inviting first impression in a busy outpatient setting.

The role emphasizes patient registration, insurance verification, and courteous service; strong communication and computer skills are preferred, along with a 2-year degree and solid customer service background.