Patient Access Specialist Front Desk and Scheduling Expert

Springfield Clinic; Jacksonville (IL); On-site; USD 32,000 - 52,000; Full time

Job summary

Springfield Clinic is seeking a Patient Access Specialist to serve as the first point of contact for guests, both by phone and in person. You will verify patient information, assist with check-in, collect payments and help patients navigate the FMH portal.

The role emphasizes hospitality, data accuracy, and collaboration with Care Teams to ensure smooth patient flow and a welcoming experience.

Qualifications

• High School graduate or GED preferred.
• 2–3 years of college preferred.
• Minimum of 1 year medical office experience preferred.

Responsibilities

• Answer incoming calls, identify caller needs and route to appropriate area.
• Assist guests with check-in, verify demographics and insurance information.
• Educate guests on FollowMyHealth portal and usage.

Skills

Active listening

Empathy

Multitasking

Communication

Professional demeanor

Attention to detail

Education

High School diploma or GED

2–3 years college preferred

1 year medical office experience

Tools

Basic computer skills

Job description

Springfield Clinic is seeking a Patient Access Specialist to serve as the first point of contact for guests, both by phone and in person. You will verify patient information, assist with check-in, collect payments and help patients navigate the FMH portal.

The role emphasizes hospitality, data accuracy, and collaboration with Care Teams to ensure smooth patient flow and a welcoming experience.