Urgent Care Patient Access Specialist - Front Desk

Springfield Clinic; Springfield (IL); On-site; USD 35,000 - 45,000; Full time

Job summary

Springfield Clinic seeks a Patient Access Specialist in Springfield, Illinois, to provide welcoming experiences and manage guest flow. Responsibilities include answering calls, assisting with check-ins, scheduling appointments, and ensuring high data integrity. Applicants should be high school graduates, preferably with some college education and a year of medical office experience. The role emphasizes customer service, effective communication, and multitasking. Eligible candidates may pursue the Certified Medical Administrative Assistant exam after one year of employment.

Qualifications

• Ability to establish meaningful relationships with guests and associates.
• Demonstrated positive and professional attitude and dress.
• Effective verbal and written communication skills.

Responsibilities

• Answer calls and route them appropriately.
• Assist guests with check-in and scheduling.
• Document requests and collaborate with Care Team.

Skills

Customer service

Communication skills

Multitasking

Attention to detail

Education

High School graduate or GED preferred

2-3 years of college preferred

1 year medical office experience preferred

Tools

EHR systems

Office software

Job description

Springfield Clinic seeks a Patient Access Specialist in Springfield, Illinois, to provide welcoming experiences and manage guest flow. Responsibilities include answering calls, assisting with check-ins, scheduling appointments, and ensuring high data integrity. Applicants should be high school graduates, preferably with some college education and a year of medical office experience. The role emphasizes customer service, effective communication, and multitasking. Eligible candidates may pursue the Certified Medical Administrative Assistant exam after one year of employment.